One of the new features our Web Portal team are currently working on is titled "P1s on the Portal". The aim of this project is to directly represent all customer affecting Priority 1 Problems on an area of our Portal. This is mentioned in our "Plans for 2007" document, here.
One of the benefits of this area is that the problems will appear and be updated in 'real-time', and anyone will be able to view comments directly from the engineers or developers that are working on the fix / investigation / testing etc....
Portal pages will be automatically and dynamically updated as our internal Problem Tool is used and updated.
Here are some basic Prototypes that we're currently working on :
Current Priority ProblemsProblem Details PageProblem Archive
You'll notice that you will also have the ability to highlight when a particular problem is affecting you - and register your username against it. Internally we will be able to view all the usernames from customers affected which can help with our investigations.
We expect this to be the first phase of getting all our internal problems (we have P2's and P3's too!) onto the Portal and searchable at the click of a button - but we have to start somewhere! So P1's, initially, it is!
There is no date available for rollout yet, but we're probably looking at the far-end of Q1.
Any feedback / comments?