Liam posted the following Service Status post on Tuesday warning customers that there was going to be maintenance on the portal on Thursday morning. This maintenance is the rollout slot for 'Priority Problems on the Portal' - meaning that we will be starting to use it from tomorrow.... Unfortunately, from my point of view, it's annoying as it means I need to be in the office at 0230 to do the rollout, although Cam is joining me, as is QA.
It will be interesting to see both Internal (our Problem Tool is changing) and External (customers viewing the portal tool) feedback on the support pages when it rolls live.
