Back in August we replaced our 0845 support number with an 0800 freephone number that doesn't cost anything to call from UK landlines.
For a long time customers of our 'Talk' home phone service have been able to dial 0845 numbers to get in touch with us for free, this move however extended that benefit to those who are either tied to, or decide to use, another provider for the provision of their landline.
What it didn't provide though, was a means for you to call us for free using your mobile phone. We're pleased to announce that this too is now at thing of the past!
There are some mobile providers like Giffgaff * who allow you to call 0800 numbers for free. This is quite unusual though, with most providers choosing to charge hefty rates unless you make use of a service like 0800 Buster*
This is where our our new number comes into play - 0345 140 0200
0345 numbers are treated very similar to 01 and 02 geographic numbers and can be dialled from your mobile phone, with the time you've spent on the call being deducted from the inclusive minutes offered with your calling plan.
This is ideal in the event that you're either 'out and about', or have a problem with your voice service that prevents you from making outbound calls.
Of course, not everybody has a 'pay monthly' phone, nor does everybody have inclusive minutes at their disposal. These customers can still benefit from the new number though as even paid calls to '03' numbers are cheaper than the 0800 equivalent when using a mobile.
If you do ever need to call us then don't forget that you can check out real-time call statistics over on our website!
* Giffgaff and 0800 Buster are in no way affiliated with Plusnet.