We're delighted to bring you the news that today, one of our broadband packages has been officially recommended by Which? - the UK’s largest independent consumer body! Plusnet Value home broadband from only £6.49/month has been given a five star recommendation for “value for money” and a four star recommendation for connection speed, connection reliability, customer service and technical support. Which? Recommended Providers must score well for customer service, ease of set up, connection speed, reliability and technical support and receive an overall score of 70% in their consumer survey. Over 750 Plusnet customers were questioned in the survey and gave on overall score of 72%. Which? magazine also lists Plusnet as a “Best Buy” product. This is fantastic news, and adds to the already admirable recognition we've had over the last year or so. In 2011 alone, we've won seven awards and been highly commended 13 times across the industry for our products and services* In a recent Which? survey, 77% of consumers said they would be more likely to purchase a product or service with a Which? endorsement than one without, and a further 75% agreed that the endorsement recognises companies that have produced the best products and services. Jamie, our CEO, had the following to say about this latest show of recognition:
“This is a landmark achievement for Plusnet. What is great about this award is that it is an independent survey with the findings fully dependent on the feedback of actual customers.”
For those interested, the latest edition of Which? magazine was published today and carries the full results of the survey. So all that leaves is for me to say is 'well done!', and a hearty pat on the back to everybody here at Plusnet Towers who helped contribute towards this latest accolade!
* Several accolades in the 2011 uSwitch Broadband Satisfaction Survey including; "Best Overall Customer Satisfaction", “Most Likely to be Recommended”, “Best Customer Service”, and “Best Quality of Connection”. JD Power award for “Best Fixed ISP”, Best Budget Broadband" at the Broadband Genie Home Broadband Awards 2011 & Broadband Choices 2011 “Highly Commended” all providers quality and reliability.