Are you getting 404 errors on your favourite David Hasselhoff pictures? Who said backups weren't important? It would appear Pipex have deleted a large amount of customer data on it's paid hosting platform.
>From The Inquirer :
Pipex, caused havoc for its web site clients last week during planned maintenance. It lost virtually all of the web site data from its 'Platinum' server.
Consequently customers hosted on the Platinum server needed to restore their websites from their own backups. Several disgruntled customers contacted the INQ as a result.
Pipex claimed that it had recently emailed customers to remind them to keep such backups "so hopefully this will have mitigated the impact," the company argued limply.
How did this happen? Well, at the exact moment the server suffered a system failure, the backup service had started running and overwrote the backups with blank data.
The moral of the story is … keep your own backups.
You can read the full Service Status posting made by Pipex, here. Ouch!