We are pleased to announce that we have now activated a new 155Mbps segment.
Customers connecting to the new segment will be terminated on a new gateway named pcl-ag01.
The new capacity has been activated in line with the current budget and in response to our recent Broadband Your Way Pro product launch. It will also facilitate projected growth in signups and support existing customers moving to the new products.
When new capacity is added to the network, it takes time for the network to balance and for a representative proportion of the customer base to connect to the new segment. In order to speed up this process and help balance the platform to give the most benefit to customers, it may be necessary for us to temporarily disconnect a number of customers from the network. Should we take the decision to do this we will announce further details as a planned maintenance notice otherwise it may take up to a week for the new segment to be balanced.
We frequently review our plans for the purchase of additional capacity and will continue to do this based on projected customer numbers.
In addition, we should explain the new name for the pipe. The initial 3 letters on all gateways show the location of the pipe's termination point - PTN and THN stand for Telehouse North; and PTE for Telehouse East, referring to the buildings in London's Docklands area. PCL is a new (to PlusNet) building located near to Liverpool Street Station and has been added so that we have some geographic resilience in case of any issues in the Telehouse buildings. This has a 10Gb link to the Telehouse suites and also a 10Gb transit link.