This offer has now ended. Watch out for any future offers via your email, or via our Community Site forums.
A few weeks ago we emailed some customers as part of a new trial. We offered the customers a discount for the next six months, dependant on them agreeing to stay with us for the next 12 months.
The take up for the offer was good, especially for a new initiative, and a lot of customers indicated in our forums that they would be interested in being offered this discount.
As such, we have steadily increased the number of customers we have emailed with the offer, and have been pleased with the response.
So, onto the point of this blog, we have had a number of questions from customers regarding the offer, and the 12 month term, which I'd like to clear up if possible ...
Below is a list of questions and answers, FAQ-style:- Why are you offering this discount?
We want to reward past loyalty, and encourage future loyalty. It is standard practice in business that longer contracts come with rewards, be they financial or in the way of improved services. The discount is an offer, no one is required to take it, and it carries no risk from a customer perspective.
- You state I must sign a new 12 month contract, what does this mean if I choose to leave within this time?
Should you agree to the new contract and then choose to leave you would be required to pay the remainder of the subscription fee's which would become due during the 12 month term
- The email states Terms apply, what are these terms?
There are no terms specific to the offer, the caveat is simply that you agree to stay for another 12 months with a continuation of your existing terms.
- Will I retain my current package and service?
Yes, the change is simply an extension of your contract terms, and a reduction in your subscription costs. No changes will be made to your actual service, or product type.
If detrimental changes are made in the future we will need to provide 30 days notice, during which you would be able to leave without penalty.
- Can I choose a different product within the 12 month contract term?
Yes, you can move between the Broadband Your Way products freely, without losing the discount applied. Standard account change rules apply in that you cannot change product more than once within 30 days.
- What happens if I move to BBYW and choose to get a free router?
You cannot receive a free router and a discount for 6 months. As both offers are approximately the same value it's simply a matter of choice.
- Does the offer apply to legacy products?
Yes, the offer will be made available to all customers who do not currently have deferred hardware or an existing discounted subscription.
- What happens after the twelve months is complete?
Once the 12 month contract is complete you will be reverted to a rolling monthly contract.
- I have not yet received an email, can I still sign up to this offer?
We will be emailing all customers over the coming weeks. We recommend that you watch out for the email and then follow the instructions. If you really don't want to wait you can raise a ticket to our support team requesting the discount and linking to this blog post, and we will apply the discount for you. You need to ensure that in your ticket you state that you are aware of and accept a new 12 month contract.
- What happens to my referrals?
You will continue to receive referral discounts in addition to the special offer discount.
- Can I be sure my subscription amount won't increase either during the latter six months or after twelve months?
There are no plans to increase subscription costs on our products. If we did increase them we would need to serve 30 days notice, giving you an opt-out in any case.
- What happens if I need to move house within this period?
You can arrange a house move with us, at any point during the 12 months. Your contract would continue at your new address.
As the questions above address, I hope you will agree that there is no conspiracy here, and that we are not about to spring any nasty changes, we simply want to reward ongoing loyalty, and thank you for your custom in the best way possible (money off, everyone likes that right?).