Monday 23rd February
Hmm, the End of Day... what to write? I can't actually think of anything witty or insightful to say here, so I'll just be happy that from 12.45 tomorrow that's me off work until the following Wednesday 
I'm actually looking forward to time to just unwind and chill... but fear not dear readers, the End of Day's will continue under Andy B and Pete's careful guardianship. If it doesn't, Pirate Pete may find he's walking the plank! Anyway, now that's out the way, down to the serious business of the End of Day. First up, we have Ben from the Support Centre:
After a slow start, calls rapidly picked up in the CSC, with our top five issues for calls as follows: 1. Sales calls Our new products continue to stir interest from both current and prospective customers who would like more information regarding pricing and availability along with contract details. 2. Fault updates Once again, fault updates are high on our list. Many customers need to return calls from our faults team who need to confirm basic checks before raising faults to BT or confirm settings when testing has been completed. 3. Router configuration As usual, a large number of calls are from customers who need help setting up their router. Most calls have been from current customers who have lost their settings or upgraded their router with a minority of calls from new customers as most seem to be finding their way through the instructions without too many problems. 4. New faults There has been a Major Service Outage reported in the Cumbria area that has caused a large number of calls. Add in the usual mix of speed, dropping connection and no connection faults and they reach our number four. 5. General billing enquiries There has been no pattern to the enquiries, just a normal number of customers calling in to check or update billing details or to query invoices.
Next up, we have Gricey from Networks:
Gricey here with a brief EOD. We start the new week with the usual mountain of work to get through! There has been movement with regards to the migration of legacy Brightview mail systems to ours, testing is ongoing and its looking positive. We're auditing a lot of our internal documentation to keep it fresh, this is something we hope to schedule as if you leave it, it gets messy. Theres some hardware spec work for upcoming projects coming along as well. The ops guys are having a new push on problems, they are concentrating on getting these down and minimising customer impact as they go. We're also putting some significant hours into design and policies for a new datacentre we are in the process of building out. As you can imagine there is an amount of wrangling required for the different suppliers, regulations, and so on. The odd shouty phone call has been ringing around the office over the last few weeks 🙂 I've been struggling to reschedule 121s again as I'm not being quite as good as I should be with these, it's hard work with all the high priority work coming in... I've made a fresh promise of this Friday 🙂 We're introducing a new performance review process which means that we need to all go over how it works. It's web based, which is better than the way we were doing it before. Anyway that's me done, Gricey
Next up, Adheel from the Faults team:
Hey readers, hope you had a good weekend, mine was interesting (for a change...) Consisted mainly of showing my silky skills on Street Fighter 4 (you guys played it yet? I'm raving about it) Sunday I decided to get out of the house and went to an auction out in the country (my 1st time at one and I really enjoyed it!) Shame I didn't get anything though) 😞 Anyway this is what me and the team have been upto today. Brad has been in charge today, setting the roles for the rest of the team and making sure we all have some work to be getting on with. Oliver (one of the guys on the team on a placement role) has been dealing with Home Phone faults and getting lines tested and faults raised when a fault can't be resolved by standard diagnostics (change of handset, disconnecting other equipment etc.) Tom and Tony have been dealing with No Sync faults, which also involves getting lines tested and checking with customers to see if a engineer needs to be sent. Andy and Myself have been dealing with intermittent faults today, whilst Adam and Keith have been trying to resolve newly raised faults. These can be raised a number of ways, such as our faults sites (faults.plus.net) or a call into the CSC from someone having a connection problem. Finally Chris (our second placement chap) has been keeping us entertained with his usual anecdotes as well as doing some work when he has found the time in-between breaths! And that's the lot of us It's been a busy start to the week which is good, hopefully we can keep on top of the faults that have been raised for the rest of the week. Peace-out!
Last, but my no means least, is Bob from the Comms team:
It's been a relatively quiet day today on the Comms Team what with Matt enjoying some time off and Mand working from home. I've also been out of the office for an hour or two to have my recently acquired laser vision checked up on - When not having my eyes fiddled with I've been looking after change control, made the odd forum, Service Status and Usenet post and been working on some internal documentation. James and Chris have been keeping on top of all the banter about our recent product refresh in the forums. That's about it for today - Fairly uninspiring I know but it is a Monday and to make it even worse I'm having to work on my birthday tomorrow (which is a first for me!). I've not managed to find a random link for today so I'll go with one that Chris sent me earlier. Apparently it's an 'impromptu' musical outburst that was filmed in an American mall somewhere. Take a look here to see what I mean - http://www.youtube.com/watch?v=dkYZ6rbPU2M&feature=channel_page Have a pleasant evening.
I think Mr P sums it up quite nicely there, have a nice evening everyone. Colin