Missed a payment this month? Forgot to update your new Card details? Or simply oblivious to the fact that the bank has messed up again? We've all been there! Here at PlusNet we have implemented a new scheme whereby any missed payments on your account can be resolved quickly and easily in one simple phone call. Our new approach is more friendly, reliable and personable, providing a greater level of communication between ourselves and our customers.
The day following a failed payment our team are striving to contact the customer to establish the problem and offer a suitable solution, thereby preventing any unnecessary disruptions to your service.
One of the most prominent issues to emerge from our new process is that around 25% of missed payments are due to expired Credit Card payment details. An easy way around this is to create a Direct Debit, a more convenient method of payment, thus negating the need to update.
Establishing communication with the customer within such a short space of time has allowed us to meet the needs of the customer more effectively through discussion of new product packages on offer, rectifying any faults and providing solutions to any grievances.