Today, the TSM’s and Gareth Preece have been busy running a recruitment assessment centre. There have been some interesting candidates and hopefully we will see some new faces in the CSC in the near future.
Good luck to the candidates, with my assessment being so fresh in my mind, I can certainly feel for them.
At last we have now had our signs erected above the pods. Each area is clearly identified by workflow. No more scrambling around for me, wondering who is what lol.
As reported on Tuesday, Team B made a sterling effort in the fight against the dark side. By working outside of hours they have completed 288 issues. This has been a fantastic effort from all involved. Well done guys. Are any of the other teams prepared to take up the challenge? Bring it on.
Today’s Wow winners were:- Carl Baker and Andy Bunker. A bottle of vino went to each. Don’t drink it all at once guys
What is WOW? That’s a question I asked on day one and for those of you who don’t yet know I’ll try and explain. WOW has been something of a mystery since the concept was formed in mid September and there has been much speculation as to what it stands for.
It is simply War on Work and has played an integral role in driving the push to clear the recent back log.
Each day, the top performers are WOW’d, openly praised and rewarded for their efforts. The prizes are on view on the table in the CSC and they are plentiful and well cool. WOW has helped bring the fun back into the CSC and together with the Star Wars theme is proving to be a success.
As we continue the fight back, the news regarding the current state of play with Tiscali faults is superb. Following some fantastic work and dedication, faults are now 3.5 times less than they were last month. Of the 146 faults now open, 75% are with us or the customer awaiting further action.
Gareth Preece will be joining the Blog Team next week so look out for his maiden blog. It promises to be worth waiting for.
Feel the Force!