CSC Blog - A New Hope
So, the start of the CSC Blog begins.
This will be different from the Comms blog as we will focus on the CSC and the analysts (those who take the calls and answer the tickets) rather than the Comms guys who meddle in the forums :p
Today, we are starting to look much healthier in terms of the support backlogs. We are down to about 250 tickets in the CSC pool which is fantastic.
Mark Kelly has been with us a week now and you can already see he has aged a lot with the pressure we put on all our staff :)
We launched a theme for the next month or two to ensure our staff whilst working hard still retain the fun element of working at PN. Some pics from last week can be seen below.
More tomorrow.......
Luke
