The CSC is normally measured on Call Answer Rate (CAR) and ticket levels. Over Monday we've seen a massive effort from the CSC which has seen a fantastic CAR of 88% which they are looking to maintain moving further into the week.
This remains testamount to the extra work and resource that we've been adding into the CSC and is a great sign of what is to come.
A great well done to the CSC from everyone in the Comms Team and we look forward to seeing more of the same, and we are certain that our customer will have seen and will continue to reap the rewards of this great work that's beiong done!
