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plusnet hub one keeps dropping wifi connections

jamesrender
Hooked
Posts: 9
Thanks: 2
Registered: ‎19-08-2017

Re: plusnet hub one keeps dropping wifi connections

‎09-08-2019 2:19 PM

I have a desktop machine connected via ethernet, no issues there. Sure, will factory reset and reboot when home. cheers

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,582
Thanks: 10,308
Fixes: 1,601
Registered: ‎21-04-2017

Re: plusnet hub one keeps dropping wifi connections

‎09-08-2019 2:22 PM

OK cool no worries, keep us posted

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 17 of 19
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gramachree
Dabbler
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Registered: ‎20-07-2012

Re: plusnet hub one keeps dropping wifi connections

‎19-08-2019 3:38 PM

FWIW I have something similar.

Once every couple of days one of my wifi devices will simply disconnect. Today it was an Amazon Echo 10 feet away from the Hub One. Sunday it was a Kasa smart plug 5 feet away. Thursday it was an AudioPro Addon C5a 2 feet away.

There are about 20 wireless devices in the house. I have WiFi Analyzer on my phone. have already split 2.4 from 5 with separate SSIDs - that helped somewhat. I have turned wifi off on two Devolo dLAN 1200+ that connect ethernet televisions - and that helped somewhat. 

These days my first port of call is to turn the affected device off and on again - that seems to work three times in four. If that fails then I refresh the Smart Wireless on the router (that seems to be as effective as rebooting the router without disturbing my wired connections).

The reach of the signal of the Hub One seems to be good enough. But the dropping is annoying without being life threatening.

If there were a good solid alternative suggestion I'd go for it. Before Hub One I used to use Netgear routers. 

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ60904372
3. Firmware version: Software version 4.7.5.1.83.8.263 Last updated 19/02/19
4. Board version: Plusnet Hub One




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gramachree
Dabbler
Posts: 16
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Registered: ‎20-07-2012

Re: plusnet hub one keeps dropping wifi connections

‎19-08-2019 7:02 PM

It it helps at all, I am seeing a number of Client associated and Client disassociated messages in the log, with a few WiFi registration failed. 

Is this rate of activity normal? 

Just looking at the top few and using -https://dnschecker.org/mac-lookup.php- to determine the device type.

18:19:43, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client associated - wife's Asus laptop
18:19:43, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client disassociated - wife's Asus laptop
18:19:37, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client associated - TP-Link smart plug 1
18:19:37, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client disassociated - TP-Link smart plug 1
18:19:37, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client associated - TP-Link smart plug 2
18:19:37, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client disassociated - TP-Link smart plug 2
18:18:00, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client associated - wife's Asus laptop
18:18:00, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client disassociated - wife's Asus laptop
18:17:59, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client associated - TP-Link smart plug 1
18:17:59, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client disassociated - TP-Link smart plug 1
18:17:59, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client associated - TP-Link smart plug 2
18:17:59, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client disassociated - TP-Link smart plug 2
18:17:52, 19 Aug. ath00: STA cc:9e:a2:19:07:41 IEEE 802.11: Client associated - Amazon device
18:17:52, 19 Aug. ath00: STA cc:9e:a2:19:07:41 IEEE 802.11: Client disassociated - Amazon device
18:17:39, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client associated - TP-Link smart plug 2
18:17:39, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client disassociated - TP-Link smart plug 2
18:17:39, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client associated - TP-Link smart plug 1
18:17:39, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client disassociated - TP-Link smart plug 1
18:17:36, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client associated - wife's laptop
18:17:36, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client disassociated - wife's laptop
18:17:36, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client disassociated
18:17:35, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client disassociated
18:14:45, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client associated
18:14:44, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client associated
18:14:44, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client disassociated
18:14:43, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client disassociated
18:14:42, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client associated
18:14:42, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client disassociated
18:14:37, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client associated
18:14:37, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client disassociated
18:14:35, 19 Aug. ath00: STA cc:9e:a2:19:07:41 IEEE 802.11: Client associated
18:14:35, 19 Aug. ath00: STA cc:9e:a2:19:07:41 IEEE 802.11: Client disassociated
18:14:08, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client associated
18:14:08, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client associated
18:14:07, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client disassociated
18:14:07, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client disassociated
18:14:07, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client associated
18:14:07, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client disassociated
18:14:07, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client associated
18:14:06, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client disassociated
18:14:05, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client associated
18:14:05, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client disassociated
18:14:03, 19 Aug. ath00: STA b0:be:76:d8:af:56 IEEE 802.11: Client disassociated
18:13:56, 19 Aug. ath00: STA b0:be:76:d8:a9:1c IEEE 802.11: Client disassociated
18:05:07, 19 Aug. ath00: STA 74:8d:08:7e:10:c9 IEEE 802.11: WiFi registration failed - Apple 
17:52:48, 19 Aug. ath00: STA 74:8d:08:7e:10:c9 IEEE 802.11: Client associated
17:31:06, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client associated
17:25:18, 19 Aug. ath00: STA a8:96:75:c3:72:29 IEEE 802.11: Client associated
16:57:59, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client associated
16:57:58, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client disassociated
16:15:07, 19 Aug. ath00: STA 6c:ad:f8:93:a6:d0 IEEE 802.11: WiFi registration failed
16:07:24, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client associated
16:07:23, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client disassociated
16:05:46, 19 Aug. ath00: STA a8:96:75:c3:72:29 IEEE 802.11: Client disassociated
15:47:22, 19 Aug. ath00: STA 50:dc:e7:8b:ab:6d IEEE 802.11: Client associated
15:47:21, 19 Aug. ath00: STA 50:dc:e7:8b:ab:6d IEEE 802.11: Client disassociated
15:45:07, 19 Aug. ath00: STA 74:8d:08:7e:10:c9 IEEE 802.11: WiFi registration failed - Apple
15:36:50, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client associated
15:36:49, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client disassociated
15:18:27, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client associated
15:18:26, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client disassociated
15:06:16, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client associated
15:06:15, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client disassociated
15:06:05, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client associated
15:06:04, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client disassociated
15:05:07, 19 Aug. ath00: STA 08:3e:8e:ab:d4:75 IEEE 802.11: Client disassociated
15:05:07, 19 Aug. ath00: STA 08:3e:8e:ab:d4:75 IEEE 802.11: WiFi registration failed - ?  (Hon Hai/Foxconn)
14:56:12, 19 Aug. ath00: STA 50:dc:e7:8b:ab:6d IEEE 802.11: Client associated
14:56:12, 19 Aug. ath00: STA 50:dc:e7:8b:ab:6d IEEE 802.11: Client disassociated
14:55:32, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client associated
14:55:30, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client disassociated
14:29:50, 19 Aug. ath00: STA 08:3e:8e:ab:d4:75 IEEE 802.11: Client associated
14:27:18, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client associated
14:26:45, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client disassociated
14:26:45, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: WiFi registration failed - Amazon
14:26:33, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client associated
14:26:17, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client disassociated
14:26:07, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client associated
14:25:37, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client disassociated
14:25:27, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client associated
14:25:07, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client disassociated
14:24:57, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client associated
14:24:56, 19 Aug. ath00: STA 50:dc:e7:be:ec:d2 IEEE 802.11: Client disassociated
13:58:16, 19 Aug. ath00: STA 6c:ad:f8:93:a6:d0 IEEE 802.11: Client associated
13:34:26, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client associated
13:34:25, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client disassociated
13:27:11, 19 Aug. ath00: STA 74:8d:08:7e:10:c9 IEEE 802.11: Client associated
13:13:52, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client associated
13:13:51, 19 Aug. ath00: STA 6c:56:97:f9:bd:77 IEEE 802.11: Client disassociated
12:35:07, 19 Aug. ath00: STA 90:00:db:65:f0:d6 IEEE 802.11: Client disassociated
12:35:07, 19 Aug. ath00: STA 90:00:db:65:f0:d6 IEEE 802.11: WiFi registration failed
11:34:10, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client disassociated
11:34:07, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client associated
09:59:49, 19 Aug. ath00: STA d4:63:c6:da:aa:ee IEEE 802.11: Client associated
09:35:07, 19 Aug. ath00: STA 74:8d:08:7e:10:c9 IEEE 802.11: WiFi registration failed
09:35:07, 19 Aug. ath00: STA 04:69:f8:2b:22:50 IEEE 802.11: WiFi registration failed
09:05:07, 19 Aug. ath00: STA d4:63:c6:da:aa:ee IEEE 802.11: WiFi registration failed
08:34:04, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client disassociated
08:33:00, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client associated
08:29:40, 19 Aug. ath00: STA 14:ab:c5:f1:2e:3f IEEE 802.11: Client disassociated
Message 19 of 19
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