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iPhone 6 won't connect to wifi

Beedis007
Dabbler
Posts: 21
Thanks: 1
Registered: ‎04-04-2019

iPhone 6 won't connect to wifi

Hello, 

 

I purchased a new iPhone 6s in January 2019 and it has been working fine on the home wifi, then about a week ago it kept dropping out of the wifi, every time I tried to use the home wifi on my iPhone it says "incorrect password" or "unable to join the network".

 

I have checked my iPhone on other wifi's providers (non-plusnet) and it connects fine, so it can't be the phone.

 

Every other device in the house works fine on wifi including an iPad.

 

I am confused as it was working up until a week ago and works on other wifi providers.

 

I have a Plusnet 2704n for information

 

Any help would be appropriated.

  

64 REPLIES 64
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: iPhone 6 won't connect to wifi

Hi @Beedis007, thanks for your post and Welcome to our Community!

 

We're sincerely sorry to hear of your wireless connection issues whilst using your iPhone 6s.

 

The first thing we'd like you try would be to 'forget' the network on your iPhone and then reconnect, re-entering the wireless password on doing so.

 

Hopefully this simple fix will resolve the issue but if not, or if you've already tried this,  please don't hesitate to drop us another post.

Beedis007
Dabbler
Posts: 21
Thanks: 1
Registered: ‎04-04-2019

Re: iPhone 6 won't connect to wifi

Hello,

 

I have tried all basic troubleshooting, including forget password.

 

Regards

jab1
Seasoned Hero
Posts: 5,990
Thanks: 2,027
Fixes: 63
Registered: ‎24-02-2012

Re: iPhone 6 won't connect to wifi

You may already have tried this as well, if so, sorry. Try 'forget this network', turn off phone completely for a couple of minutes, turn phone back on, and try to reconnect.

John
Beedis007
Dabbler
Posts: 21
Thanks: 1
Registered: ‎04-04-2019

Re: iPhone 6 won't connect to wifi

Hello,

 

yes, I have tried forget the Network and turning my phone off and resetting the network.

 

Unfortunately, none of these seem to work.

 

Regards

jab1
Seasoned Hero
Posts: 5,990
Thanks: 2,027
Fixes: 63
Registered: ‎24-02-2012

Re: iPhone 6 won't connect to wifi

@Beedis007  In that case, I'm stumped.Sad

John
Beedis007
Dabbler
Posts: 21
Thanks: 1
Registered: ‎04-04-2019

Re: iPhone 6 won't connect to wifi

As I am and it’s confusing my it’s happening.

 

I have been trying everything but there is no logic to it.

 

Regards

Beedis007
Dabbler
Posts: 21
Thanks: 1
Registered: ‎04-04-2019

Re: iPhone 6 won't connect to wifi

I guess maybe it’s time to change my internet provider...😕

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: iPhone 6 won't connect to wifi

Thanks for that @Beedis007.

 

I'd recommend taking a look here:

 

https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...

 

Please let me know how you get on.

Beedis007
Dabbler
Posts: 21
Thanks: 1
Registered: ‎04-04-2019

Re: iPhone 6 won't connect to wifi

Hello,

 

the link provided says the following when I click on it:

 

An Unexpected Error has occurred.
  • Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 1A052988.

    Click your browser's Back button to continue.

 
Regards
jab1
Seasoned Hero
Posts: 5,990
Thanks: 2,027
Fixes: 63
Registered: ‎24-02-2012

Re: iPhone 6 won't connect to wifi

Yep, that's what I got too - I thought it was an error, but it is repeatable, so that link is wonky!

John
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: iPhone 6 won't connect to wifi

Well, that's embarrassing...

 

It looks like copy/paste had helpfully removed some of the link, sorry about that!

 

If you could try here.

 

jab1
Seasoned Hero
Posts: 5,990
Thanks: 2,027
Fixes: 63
Registered: ‎24-02-2012

Re: iPhone 6 won't connect to wifi

@OskarPapa  Nope, that's another dodgy link1Huh

John
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: iPhone 6 won't connect to wifi

Hi @jab1, thanks for that.

 

I'd tested it before posting and so I'm more than a little confused as to why it isn't working. I've posted the full link below (which again has tested working):

 

https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...

 

jab1
Seasoned Hero
Posts: 5,990
Thanks: 2,027
Fixes: 63
Registered: ‎24-02-2012

Re: iPhone 6 won't connect to wifi

THAT one works, @OskarPapa  - no idea why your second attempt failed.

John