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Wifi keeps dropping

Newbie
Posts: 5
Registered: ‎08-02-2020

Wifi keeps dropping

After joining plusnet we have always had intermittent signal, after some advice we split the frequencies to split the devices. This hasn't been successful, its constantly dropping for a short time and coming back on again - often resulting in having to resort to using data on devices instead.
I've also noticed recently that when using my phone it often says IP address cannot be reached (this happens for many websites, not just one), it tends to work again if I reload.

Can anybody advise on what may be the issue?
8 REPLIES 8
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 24
Registered: ‎08-04-2020

Re: Wifi keeps dropping

Hi  @Mrsw88

 

Sorry to hear that. It is possible that issues you are experiencing are down to this known problem.

Can you please check if you will still have same problems once you will follow guide from 1st post of this thread?

 

Please accept apologies for this inconvenience.

 

Newbie
Posts: 5
Registered: ‎08-02-2020

Re: Wifi keeps dropping

Thanks, upon looking at the thread I am on that firmware.  

 

I looked at disabling the 5GHz but looking at our connected devices, they are all 2.4GHz (I've attached photo) - will turning this off make any difference?

 

2020-05-07.png

Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: Wifi keeps dropping

Hi Mrsw88,

 

Thank you for your messages, and I am sorry to note the inconvenience.

 

In the interests of data security, I have replied via private-message.

 

Best Wishes

- Ken

 Ken Bryant
 Plusnet Help Team
Newbie
Posts: 5
Registered: ‎08-02-2020

Re: Wifi keeps dropping

I dont seem to have a private message
Newbie
Posts: 5
Registered: ‎08-02-2020

Re: Wifi keeps dropping

I have today reset the frequencies then split them again, upon attempting to connect some devices to the 5GHz it keeps saying incorrect password.  It's not incorrect as I have the password on the Hub manager screen.

I had disabled the 5GHz for a while today, it didn't have any effect. 

More often we are getting the message 'this site cannot be reached', it often reloads eventually, not ideal! 

  I am glad the test showed all is well, but this issue has been ongoing since February.  Working from home and childrens school work is becoming increasingly harder.  I am at a bit of a loss on what to do next.

Plusnet Help Team
Plusnet Help Team
Posts: 17,979
Thanks: 5,724
Fixes: 963
Registered: ‎21-04-2017

Re: Wifi keeps dropping

Thanks for getting back to us @Mrsw88 

I'd recommend carrying out the steps explained Here to change the 2.4GHz wireless channels and with regards to the 5GHz it may be worth posting in the thread Here as we might be able to push out another firmware version to you. 

I can see my colleague has ownership and he'll contact you shortly regarding this. He opened a support ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=201496383 he'll pick back up.

 

Moderators Note: Corrected link

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 24,561
Thanks: 4,412
Fixes: 1,126
Registered: ‎11-01-2008

Re: Wifi keeps dropping


Moderators Note


This topic has been moved from Fibre to My Router

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Hooked
Posts: 8
Thanks: 3
Registered: ‎08-10-2020

Re: Wifi keeps dropping