Hello @Malc2,
Welcome to the Plusnet Community
You can request a copy of the information we hold on you, including any call recordings we have by making a data subject access request using our online form. Our full privacy policy can be found here.
If there has been some issue with your order, if you have not already I would recommend giving us a call on 0330 1239 123 and one of our guides can listen to the call and potentially resolve the issue for you.
Alex
