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WiFi problems

tkypeng
Newbie
Posts: 1
Registered: ‎21-04-2020

WiFi problems

I am having problems with my WiFi. I am told I have a broadband connection of 22mb but it is very slow (even before everyone was wfh). The tv struggles to stream Netflix sometimes and the connection quite often drops. Is this a problem with my router? If I want to upgrade my router, do I need the broadband password and where can I get this?
2 REPLIES 2
dvorak
Moderator
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Registered: ‎11-01-2008

Re: WiFi problems


Moderators Note


This topic has been moved from ADSL Broadband to My Router

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bobpullen
Community Gaffer
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Posts: 14,832
Thanks: 2,423
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Registered: ‎04-04-2007

Re: WiFi problems

There are certainly more capable routers out there. The router we ship is single band, so depending on other competing Wi-Fi/Bluetooth devices in the vicinity, it is susceptible to interference.

Your broadband username is in the format <username>@plusdsl.net, where <username> is the username you use to log into the Plusnet website.

Bob Pullen
Plusnet Product Team
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