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WiFi dropping out

amberb998
Newbie
Posts: 4
Registered: ‎04-03-2019

WiFi dropping out

Our WiFi has been dropping out non stop for the past few days, will be fine for a few hours then will lose connection then a few minutes later comes back. Have tried restarting the router several times but hasn’t helped. We don’t know if it’s due to the wind and bad weather but it’s been really infuriating, is especially on my laptop on sky go app and my fire stick. Any help would be great or a speed test to see if it needs an engineer please!
10 REPLIES 10
Gel
All Star
Posts: 2,034
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007

Re: WiFi dropping out

You need to search forum for wifi issues posts, to see some guidance on this,
eg how to change your channels,modify the 5gHZ SSID etc.
You can do your own speed test from link below.
DS
Champion
Posts: 2,187
Thanks: 464
Fixes: 22
Registered: ‎06-01-2017

Re: WiFi dropping out

Hi @amberb998 and welcome to the forums.

Is it a Plusnet Hub One (PNH1) by any chance?

If it is, there are some recent reports of glitchy WiFi. Again, assuming it is a PNH1, then log into it http://192.168.1.254 and check what software it's running, it's shown at the bottom of any page.

An example of what it should or indeed will be is as I posted over here

Although I've been wrong many times, my gut feeling the new software is somehow messing with older software versions - if that's actually possible? Huh

amberb998
Newbie
Posts: 4
Registered: ‎04-03-2019

Re: WiFi dropping out

I’ve just checked the software which is 4.7.5.1.83.8.259 which I think is the current version, but it still seems to be dropping out constantly.
dvorak
Moderator
Moderator
Posts: 24,801
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Registered: ‎11-01-2008

Re: WiFi dropping out


Moderators Note


This topic has been moved from ADSL Broadband to My Router. 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
DS
Champion
Posts: 2,187
Thanks: 464
Fixes: 22
Registered: ‎06-01-2017

Re: WiFi dropping out

Ok, well that kinda rules out a version that's too old.

I'd go with Gels advice then Wink

Baldrick1
Seasoned Hero
Posts: 6,019
Thanks: 2,661
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Registered: ‎30-06-2016

Re: WiFi dropping out


@amberb998 wrote:
I’ve just checked the software which is 4.7.5.1.83.8.259 which I think is the current version, but it still seems to be dropping out constantly.

I believe that this is a recent version with known wireless issues and is being upgraded to xxx.263. Hopefully a Plusnet staffer will come along and push the latest version out to your router.

Jubby
Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: WiFi dropping out

Hi @amberb998,

Please accept my apologies for the issue with your broadband service.

So that we can provide you with relevant support, was the account signed up through ourselves or a 3rd party?

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
amberb998
Newbie
Posts: 4
Registered: ‎04-03-2019

Re: WiFi dropping out

Hiya, it was signed up through third party student bills provider.
Jubby
Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: WiFi dropping out

Thank you for confirming @amberb998,

After testing the line, your connection appears intermittent rather than being an issue solely related to wireless connectivity. I'm afraid that as the account is owned by the company that deals with your student bills, you will need to contact them to raise a fault.

In the meantime, please try our troubleshooting steps and connect your router to the test socket as this will help reduce the chance of the fault being within the boundaries of your property.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: WiFi dropping out

The router software needs updating to rule out the known issues with the .259 build.
I'll try and sort that when I've next access to the requisite systems...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵