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TPLINK range extender internet drop outs

insussex
Grafter
Posts: 62
Thanks: 7
Registered: ‎30-09-2016

TPLINK range extender internet drop outs

All of a sudden my range extender keeps losing internet.

Tried another and the same issue.

Has anything been changed in the hub recently?

3 REPLIES 3
wncfc
Grafter
Posts: 52
Thanks: 6
Registered: ‎04-04-2009

Re: TPLINK range extender internet drop outs

I'm using mine as an access point and it is doing the same - reporting no internet intermittently but then re-connecting.

Tina11192
Plusnet Help Team
Plusnet Help Team
Posts: 161
Thanks: 154
Fixes: 13
Registered: ‎18-11-2024

Re: TPLINK range extender internet drop outs

Hi @insussex thank you for reaching out on our Community Forum and thank you for taking my call. 

 

Further to our conversation, I will call you again tomorrow around this time to do further troubleshooting as the testing didn't pick up any issues with the line.

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
Cri Ignatti
Plusnet
Tina11192
Plusnet Help Team
Plusnet Help Team
Posts: 161
Thanks: 154
Fixes: 13
Registered: ‎18-11-2024

Re: TPLINK range extender internet drop outs

@wncfc thank you for taking my call and for reaching out regarding an issue with the connection.

 

As discussed, there are no detected faults with the line or network, it seems that the extender might need to be reset. As this is third party equipment, I would suggest to have any instructions handy so that the device is set up accordingly. 

 

Thank you again for your time, please let us know if there's anything else we may look into for you 

If this post resolved your issue please click the 'This fixed my problem' button
Cri Ignatti
Plusnet