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TG582 replacement

FIXED
Longliner
Rising Star
Posts: 50
Thanks: 3
Fixes: 1
Registered: 22-10-2014

TG582 replacement

After four years my TG582 wifi is failing with frequent dropouts. I'm on ADSL2 and it does my job perfectly well. I understand there is a new basic router but I've given up trying to contact PN, no online chat, no email, gave up after two half-hour waits on 'HELP' line.

Can anyone suggest a suitable simple and reliable replacement? In the past I tried the supposedly reliable Billion 7800 but wifi failed at just over 2 yrs, I later found this was a common problem. Thanks!

6 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,597
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: TG582 replacement

Probably best to look over at Kitz forum http://forum.kitz.co.uk/index.php?board=5.0 for help about usable replacement devices. Lots of knowledgeable people there.

Cagney1994
Rising Star
Posts: 346
Thanks: 7
Fixes: 2
Registered: 28-07-2013

Re: TG582 replacement

@Longliner - If you've been with PN for at least a couple of years, I'd be surprised if they didn't actually offer you their latest router for free (apart from the P&P).

Longliner
Rising Star
Posts: 50
Thanks: 3
Fixes: 1
Registered: 22-10-2014

Re: TG582 replacement

Prepare to be surprised, Cagney .......

I got through to CS on third attempt and 25 mins wait and was offered the Hub Zero for the price of £40 odd AND £6 postage. Off to try Kitz, thanks, and then methinks to Amazon.

Baldrick1
Seasoned Champion
Posts: 1,553
Thanks: 662
Fixes: 50
Registered: 30-06-2016

Re: TG582 replacement

If you're happy with a TG582 then go onto Ebay. You should be able to pick one up for less than £10.

Obviously there are many better alternatives, I would recommend a BTSmarthub 6 for its far superior Wifi capability. Don't get a Plusnet Hub Zero. Their performance is sadly lacking.

Longliner
Rising Star
Posts: 50
Thanks: 3
Fixes: 1
Registered: 22-10-2014

Re: TG582 replacement

Fix

A quick glance at Gumtree brought a new Hub Zero for £5 just a few miles down the road! Works fine and I have the TG582 as a spare. Wifi on both routers is lousy, partly due to solid concrete walls, so long ago we bought a couple of Devolo which give us five bar strength all around the house. Many thanks folks for all your helpful advice!

BillyCool
Rising Star
Posts: 58
Thanks: 12
Fixes: 1
Registered: 15-02-2018

Re: TG582 replacement

@Longliner Glad you've sorted it  - for now :-)

 

The Hub Zero is not very good to be fair. Mine went wonky so I was sent a new one and that was just as bad.

 

Changed to a BT HH6 (£30 brand new from eBay) and the difference is night and day. Wifi is excellent (it's dual band, the Hub Zero is only single band). 

If your Zero isn't up to scratch, then I wholly endorse the HH6.

If you're happy with your current arrangment then it's all good.