Setting up hub two
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Setting up hub two
05-02-2022 11:03 PM
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Basically I bought a Hub Two online, what details will need to input when setting it up for the first time?
Re: Setting up hub two
06-02-2022 8:15 AM
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Your username and account password.
Re: Setting up hub two
06-02-2022 10:47 AM
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What do you mean by Hub 2? A Plusnet Hub 2 (can you buy them on line?), A BT Home Hub 2, a BT Smarthub 2 or another ISP’s Hub 2?
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Re: Setting up hub two
06-02-2022 12:12 PM
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Yes, I did mean Plusnet Hub Two, sorry.
Re: Setting up hub two
06-02-2022 12:41 PM
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@Timalay - I'd stongly suggest dropping me a private message containing your account username and the hub's serial number so it can be correctly associated with your account.
Given how new this device is, there's every chance it's still linked with the seller's account. This won't cause any immediate problems if you manually overwrite the broadband username/password with your own, however it could well cause complications in future if you ever need to factory reset the device.
Bob Pullen
Plusnet Product Team
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Re: Setting up hub two
06-02-2022 12:45 PM - edited 06-02-2022 12:48 PM
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@bobpullen Thanks for that, being a broadband-only legacy user, I doubt PlusNet would let me sign up for a new contract. I'll drop you a line when does arrive. Thanks for not judging me for buying one online. My Plusnet Hub One is starting to show its age.
Re: Setting up hub two
06-02-2022 12:57 PM
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can you buy them on line?
Apparently, yes! There's a few on the well known auction site, although one is actually a Hub One!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Setting up hub two
06-02-2022 1:47 PM - edited 06-02-2022 1:48 PM
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eBay, but then again there's nothing you can't buy there it seems.
Re: Setting up hub two
06-02-2022 3:24 PM
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This shouldn't be allowed surely?
Plusnet need to introduce return item or get charged at the end of contract imo.
Re: Setting up hub two
06-02-2022 3:34 PM
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Look like brandnew, shiny, unused Plusnet Hub 2 routers. 🙂
Re: Setting up hub two
06-02-2022 6:36 PM
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@bobpullen where would I find the hub's serial number?
Re: Setting up hub two
06-02-2022 6:39 PM - edited 06-02-2022 6:39 PM
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@Timalay serial number is on the label - possibly starts NQnnnnnn?
Re: Setting up hub two
06-02-2022 6:57 PM
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Sorry, @Timalay Hub2 serials appear to be in the format: +nnnnnn+nnnnnnnnnnn , where 'n' is numerical.
Re: Setting up hub two
06-02-2022 7:10 PM
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Name and shame the seller bobpullen
Re: Setting up hub two
06-02-2022 7:46 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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