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Router just died.

thebadman
Dabbler
Posts: 10
Thanks: 1
Registered: ‎15-07-2019

Router just died.

I have a Plusnet hub one I think and I restarted it today after my pc not picking up the signal and it has just died. Everytime I try to turn it on it flashes green for like 5 times and just dies and goes blank.
Do I get sent another router by Plusnet as it is their router that has stopped working?
Or is it on me to buy another third party one?
5 REPLIES 5
jab1
Legend
Posts: 18,615
Thanks: 6,057
Fixes: 280
Registered: ‎24-02-2012

Re: Router just died.

@thebadman How long have you had this Hub? If @bobpullen picks this up, you may get a replacement.

John
thebadman
Dabbler
Posts: 10
Thanks: 1
Registered: ‎15-07-2019

Re: Router just died.

About two and half years. It's ok I rung them up and a replacement is being sent.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,923
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Registered: ‎04-04-2007

Re: Router just died.

Looks like this has been picked up by the Support Team.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Router just died.


Moderators Note


This topic has been moved from Broadband to My Router

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Longliner
Seasoned Pro
Posts: 611
Thanks: 305
Fixes: 8
Registered: ‎22-10-2014

Re: Router just died.

@thebadman   With the postal strikes it might be worth checking ebay and gumtree for a BT HH6 in your locality. It performs really well, could be worth spending £10 to £25 to keep you going over Christmas and then to keep as a spare.

 

Mike