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Router connection

Bbylett
Interested
Posts: 1
Registered: ‎30-10-2021

Router connection

My new plusnet router is continually being dropped by ipad. Nothing else is being dropped. Tried all usual solutions, e.g. deleting and starting again. Getting very annoyed.
1 REPLY 1
bill888
Aspiring Champion
Posts: 1,143
Thanks: 213
Fixes: 33
Registered: ‎18-10-2008

Re: Router connection

Which hub do you have?

https://www.plus.net/help/broadband/router-setup-guides/ 

 

If you have superfast fibre, it will probably be the Hub One.

 

In which case, try separating the 2.4 and 5 GHz wifi.  Known issue with iOS devices.

https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/td-p/1351950 

 

If you find the 5 GHz wifi stops working for all devices, it may be the issue described here afflicting the Hub One.  You would need to request an update for your hub

https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363