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Router connected to broadband but I can't log in
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- Router connected to broadband but I can't log in
04-11-2021 2:13 AM - edited 04-11-2021 2:22 AM
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My internet cut out for 10 minutes. After a reset, I've got a solid blue bar and my phone tells me that I'm connected to the router but that I need to sign in.
I follow the link and I'm now on the plus net hub. At this stage I am stuck as it's showing my account name as setup@plusdsl.net which is incorrect. I can't see a way to change this to the correct account name. Has anyone had this issue before or know how I may remedy this issue?
I follow the link and I'm now on the plus net hub. At this stage I am stuck as it's showing my account name as setup@plusdsl.net which is incorrect. I can't see a way to change this to the correct account name. Has anyone had this issue before or know how I may remedy this issue?
Fixed! Go to the fix.
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Re: Router connected to broadband but I can't log in
04-11-2021 2:20 AM
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Apologies, the account that's signed into the hub is actually setup@plisdsl.net
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04-11-2021 7:47 AM
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What to do in these circumstances.
- Try a factory reset of the hub by pushing a paperclip or similar in to the reset hole and hold the switch closed for about 30 seconds.
- Leave it 10 minutes or so and see if that fixes it,
If that doesn’t work:
- Log in to the hub by putting 192.168.1.254 in the address field of your web browser.
- On the broadband page (I think, you may need to look through the pages to find it, depending on which hub you have) you should find the username. If it’s setup@plusdsl.net then it hasn’t configured itself.
- Remove the DSL cable.
- Change the username to your account username in the form <username>@plusdsl.net.
- Enter your account password.
- Plug the DSL cable back in.
- If it doesn’t try to connect select Connect (again you may need to look through he pages to find it).
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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- Plusnet Community
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- My Router
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- Router connected to broadband but I can't log in