Router Upgrade??
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Router Upgrade??
03-06-2020 2:41 PM
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Hi
I've just upgraded my contract (no choice really during lockdown and fed up of paying an extra £14 for the same service!)
When the engineer came out a couple of weeks ago (as I was running at 20mps) he said I had a really old router.
Will i automatically get a new router sent out now?
Re: Just renewed contract, will I get an updated router?
03-06-2020 2:45 PM
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@slpljh I don't think so - I renewed three or four months back and wasn't offered one, but I understand you can request one within 6 months of renewal.
Re: Just renewed contract, will I get an updated router?
03-06-2020 2:47 PM
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Oh, that's not good. He said the white router I had was a really old one and he wondered if that was not helping with my connection issues
Re: Just renewed contract, will I get an updated router?
03-06-2020 3:00 PM
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In that case either ask them for one, or better still, spend about £20.00 on a BT HH6 from the likes of eBay. They are better modem/routers and easily configured for PN.
Re: Router Upgrade??
03-06-2020 3:03 PM
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Only if you if upgraded from ADSL to fibre. If moving fron fibre to fibre extra then you have to ask for one.
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Re: Just renewed contract, will I get an updated router?
03-06-2020 3:09 PM
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It causes a lot of confusion if you double post with the same question on two boards, especially if you use different topic headings.
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Re: Just renewed contract, will I get an updated router?
03-06-2020 3:16 PM - edited 03-06-2020 3:18 PM
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Topics merged. One duplicate post removed
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Just renewed contract, will I get an updated router?
03-06-2020 6:09 PM
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you said you have an old router, and its a white one.
various plusnet suplied routers have been white for some time, what router is it?
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