cancel
Showing results for 
Search instead for 
Did you mean: 

Router Upgrade??

slpljh
Newbie
Posts: 3
Registered: ‎03-06-2020

Router Upgrade??

Hi

I've just upgraded my contract (no choice really during lockdown and fed up of paying an extra £14 for the same service!)

When the engineer came out a couple of weeks ago (as I was running at 20mps) he said I had a really old router. 

Will i automatically get a new router sent out now?

7 REPLIES 7
jab1
Aspiring Legend
Posts: 10,162
Thanks: 3,338
Fixes: 120
Registered: ‎24-02-2012

Re: Just renewed contract, will I get an updated router?

@slpljh I don't think so - I renewed three or four months back and wasn't offered one, but I understand you can request one within 6 months of renewal.

John
slpljh
Newbie
Posts: 3
Registered: ‎03-06-2020

Re: Just renewed contract, will I get an updated router?

Oh, that's not good. He said the white router I had was a really old one and he wondered if that was not helping with my connection issues

 

jab1
Aspiring Legend
Posts: 10,162
Thanks: 3,338
Fixes: 120
Registered: ‎24-02-2012

Re: Just renewed contract, will I get an updated router?

In that case either ask them for one, or better still, spend about £20.00 on a BT HH6 from the likes of eBay. They are better modem/routers and easily configured for PN.

John
Baldrick1
Moderator
Moderator
Posts: 8,295
Thanks: 3,750
Fixes: 269
Registered: ‎30-06-2016

Re: Router Upgrade??

Only if you if upgraded from ADSL to fibre. If moving fron fibre to fibre extra then you have to ask for one.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Baldrick1
Moderator
Moderator
Posts: 8,295
Thanks: 3,750
Fixes: 269
Registered: ‎30-06-2016

Re: Just renewed contract, will I get an updated router?

@slpljh 

It causes a lot of confusion if you double post with the same question on two boards, especially if you use different topic headings.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Strat
Moderator
Moderator
Posts: 31,146
Thanks: 3,778
Fixes: 562
Registered: ‎14-04-2007

Re: Just renewed contract, will I get an updated router?

Moderators Note
Topics merged. One duplicate post removed

Customer and Forum Moderator. Windows 10 Firefox 100.0 (64-bit)


pint
Aspiring Pro
Posts: 591
Thanks: 52
Fixes: 1
Registered: ‎19-08-2007

Re: Just renewed contract, will I get an updated router?

you said you have an old router, and its a white one.

various plusnet suplied routers have been white for some time, what router is it?