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Router Upgrade??

slpljh
Newbie
Posts: 3
Registered: ‎03-06-2020

Router Upgrade??

Hi

I've just upgraded my contract (no choice really during lockdown and fed up of paying an extra £14 for the same service!)

When the engineer came out a couple of weeks ago (as I was running at 20mps) he said I had a really old router. 

Will i automatically get a new router sent out now?

7 REPLIES 7
jab1
Seasoned Hero
Posts: 6,008
Thanks: 2,029
Fixes: 63
Registered: ‎24-02-2012

Re: Just renewed contract, will I get an updated router?

@slpljh I don't think so - I renewed three or four months back and wasn't offered one, but I understand you can request one within 6 months of renewal.

John
slpljh
Newbie
Posts: 3
Registered: ‎03-06-2020

Re: Just renewed contract, will I get an updated router?

Oh, that's not good. He said the white router I had was a really old one and he wondered if that was not helping with my connection issues

 

jab1
Seasoned Hero
Posts: 6,008
Thanks: 2,029
Fixes: 63
Registered: ‎24-02-2012

Re: Just renewed contract, will I get an updated router?

In that case either ask them for one, or better still, spend about £20.00 on a BT HH6 from the likes of eBay. They are better modem/routers and easily configured for PN.

John
Baldrick1
Seasoned Hero
Posts: 6,020
Thanks: 2,661
Fixes: 179
Registered: ‎30-06-2016

Re: Router Upgrade??

Only if you if upgraded from ADSL to fibre. If moving fron fibre to fibre extra then you have to ask for one.

Baldrick1
Seasoned Hero
Posts: 6,020
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Registered: ‎30-06-2016

Re: Just renewed contract, will I get an updated router?

@slpljh 

It causes a lot of confusion if you double post with the same question on two boards, especially if you use different topic headings.

Strat
Moderator
Moderator
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Registered: ‎14-04-2007

Re: Just renewed contract, will I get an updated router?

Moderators Note
Topics merged. One duplicate post removed

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

pint
Rising Star
Posts: 502
Thanks: 27
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Registered: ‎19-08-2007

Re: Just renewed contract, will I get an updated router?

you said you have an old router, and its a white one.

various plusnet suplied routers have been white for some time, what router is it?