Router Stopped Working
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- Re: Router Stopped Working
Router Stopped Working
07-09-2024 8:52 AM
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Woke up yesterday morning to my internet going out and figured it’d probably be back on in an hour or two, no change
went to then go check on it and the box is just dead, no lights, no connection. Tried turning it off and back on again, unplugging it to then plug it back in, and making sure everything is connected and plugged in properly, no change
i left it until a day later incase it had overheated or something silly like that, but it’s still completely out this morning and I have no way of contacting plusnet to request a new box or anything like that, due to having to minutes and having to use someone else’s Wi-Fi to even make this post
Re: Router Stopped Working
07-09-2024 9:03 AM
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Have you tried another plug socket?
Re: Router Stopped Working
07-09-2024 10:27 AM
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Re: Router Stopped Working
07-09-2024 10:35 AM
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OK. If you have no lights, at all, it has obviously blown or developed a major fault. Can you not borrow another phone to call PN (0330 123 9123)
Re: Router Stopped Working
a month ago
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Sorry to hear this @CaitRich
I've ordered you a replacement router and we'll get that out to you as soon as possible
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