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Router Issues

EuanMarsden
Newbie
Posts: 1
Registered: ‎27-12-2018

Router Issues

Hi, today I restarted my router due to having WiFi connectivity issues. And for some reason it restarted and reset all of the WiFi settings as well. This is a big issue as we lost the WiFi password sheet and I don’t know where to access the security key from either. This means I cannot get on the internet nor it won’t let me acces the hub settings to change anything! SOMONE PLEASE HELP!!!
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5 REPLIES 5
Menace65
Aspiring Pro
Posts: 148
Thanks: 31
Fixes: 3
Registered: ‎03-09-2018

Re: Router Issues

You need to find the little card, that came with the router.

 

I know it's hindsight, but in furture write the router and wifi passwords into a text file on your desktop, and make a backup onto flashpen or print it out.

 

Hope you get it sorted

 

All the best

Moderator
Moderator
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Registered: ‎06-04-2007

Re: Router Issues

Moderator's Note(s)

Thread moved from Broadband to My Router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 1,056
Thanks: 168
Fixes: 42
Registered: ‎09-10-2018

Re: Router Issues

Hi @EuanMarsden, thanks for your post and welcome to our Community Forums.

 

Don't worry, we can easily help you to resolve this issue.

 

I've tried to locate which model of router you're using but have been unable to link your forum account to a home broadband account and so I need to ask; which model of router are you currently using?

 

I'll be able to get instructions over to you on how you can resolve this issue as soon as we know.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Baldrick1
Hero
Posts: 3,194
Thanks: 1,375
Fixes: 87
Registered: ‎30-06-2016

Re: Router Issues

@EuanMarsden

Have you looked all over the router? Most also have a label stuck on them somewhere with both the router log in details and wireless password.

Community Veteran
Posts: 3,918
Thanks: 486
Fixes: 7
Registered: ‎05-04-2007

Re: Router Issues

Yes - as has been said let us know the model of the router.

Are you using a PlusNet supplied router, or your own one? On the PlusNet Hub One for example there is a pull out card at the back with all of the details on, and I believe they are also printed on the router itself.

I would check ours but I am not round their property at the moment.