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Router Hacked??

sharoncj
Newbie
Posts: 3
Registered: 07-02-2017

Router Hacked??

Hi, 

I have run an avast check and it is saying my router has been hacked and it is a serious threat, I do not know how to tell if it has been or not.

 

I have attached a screen shot of what avast has said.  Can anyone help?

 

Thank you,

 

Sharon.

 

 

7 REPLIES
Community Veteran
Posts: 6,586
Thanks: 206
Fixes: 14
Registered: 16-02-2009

Re: Router Hacked??

Open the router web page, 192.168.1.254
Navigate to the dns settings (depends on your router where they are) You will need the user/password for the router to access them.
Check they are either the PN servers or set them to 8.8.8.8 & 8.8.6.6 (Google's servers)
CHANGE the router password if it is still the default one.
Community Veteran
Posts: 4,793
Thanks: 1,057
Fixes: 27
Registered: 16-10-2014

Re: Router Hacked??

@HairyMcbiker - That should be 8.8.4.4 not 8.8.6.6

Community Veteran
Posts: 6,586
Thanks: 206
Fixes: 14
Registered: 16-02-2009

Re: Router Hacked??

@Mook my mistake!
sharoncj
Newbie
Posts: 3
Registered: 07-02-2017

Re: Router Hacked??

Hi,  Thank for the advice, I have a hub one router and I cannot find the PN Servers. Sorry I'm not very good at this kind of thing.

 

Thanks,

 

Sharon.

 

 

Community Veteran
Posts: 38,253
Thanks: 940
Fixes: 56
Registered: 15-06-2007

Re: Router Hacked??

given the difficulty of hacking the Plusnet router - compared to piggybacking onto the wireless - can you provide the exact report as it may well be a false alarm based upon the TR69 facility

Community Veteran
Posts: 6,586
Thanks: 206
Fixes: 14
Registered: 16-02-2009

Re: Router Hacked??

I did have a similar "warning" issued to me when I (briefly) used one of the avast av programs. It said my router was using the default password which it is not.
Since it is a hub one, just ignore it. It is scaremongering wanting you to buy yet another of their products.
Gel
Pro
Posts: 1,387
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Router Hacked??

DNS settings are locked on the HubOne router unlike majority on market.
You can only amend to suggested DNS settings above by adjusting on each connected device.