Router Hacked??
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Router Hacked??
Router Hacked??
06-03-2017 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I have run an avast check and it is saying my router has been hacked and it is a serious threat, I do not know how to tell if it has been or not.
I have attached a screen shot of what avast has said. Can anyone help?
Thank you,
Sharon.
Re: Router Hacked??
06-03-2017 10:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Navigate to the dns settings (depends on your router where they are) You will need the user/password for the router to access them.
Check they are either the PN servers or set them to 8.8.8.8 & 8.8.6.6 (Google's servers)
CHANGE the router password if it is still the default one.

Re: Router Hacked??
06-03-2017 10:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@HairyMcbiker - That should be 8.8.4.4 not 8.8.6.6
Re: Router Hacked??
06-03-2017 10:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router Hacked??
06-03-2017 10:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, Thank for the advice, I have a hub one router and I cannot find the PN Servers. Sorry I'm not very good at this kind of thing.
Thanks,
Sharon.
Re: Router Hacked??
06-03-2017 10:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
given the difficulty of hacking the Plusnet router - compared to piggybacking onto the wireless - can you provide the exact report as it may well be a false alarm based upon the TR69 facility
Re: Router Hacked??
06-03-2017 10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Since it is a hub one, just ignore it. It is scaremongering wanting you to buy yet another of their products.
Re: Router Hacked??
06-03-2017 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You can only amend to suggested DNS settings above by adjusting on each connected device.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page