Plusnet router orange light with a orange b symbol

[#1]

Hello!

My plusnet router has got an orange light (not flashing on all the time) with an orange B symbol as well,
I have tried to use the hub manager to connect using my username and password but i clicked reset as i didnt know it and now it doesn't work at all
Thanks

[#2]

Hi @InternetNotWork, sorry to hear you're having broadband issues.

I've had a check of the connection and there definitely seems to be something out of place somewhere as we also can't detect a connection from this end, although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out.

I'd recommend starting with basic checks here

And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here

If the problem still persists from here we will go down the route of raising a fault, please click here and let us know once you've done the checks and raised the fault so we can progress it for you.