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Plusnet Hub Two Router for New Business Customers

martinsturmey
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Plusnet Hub Two Router for New Business Customers

Plusnet have introduced a new Hub Two router which is being supplied to new business customers. It looks like it is a rebadged BT Smart Hub 2. There is a set up guide for it on the Plusnet website:

https://www.plus.net/help/broadband/router-setup-guides/hub-two/

Hopefully it will soon be available to residential customers.

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jab1
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Re: Plusnet Hub Two Router for New Business Customers

November for new Business accounts, T.B.A for Residential.

John
Anoush
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Re: Plusnet Hub Two Router for New Business Customers

^Small correction. We’re shipping the Hub Two for business accounts now and ‘coming soon’ for residential customers, I can’t say when though…

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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shazzbot
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Re: Plusnet Hub Two Router for New Business Customers

🤤 That's exciting news. Are you going to email us when they're available? 

Gandalf
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Re: Plusnet Hub Two Router for New Business Customers

We're unlikely to be able to email everybody but you should see it on our home fibre product webpage Here when it's out.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
shazzbot
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Re: Plusnet Hub Two Router for New Business Customers

Awesome, thank you

Jiffyuk
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Re: Plusnet Hub Two Router for New Business Customers

Is someone from plusnet able to confirm whether all customers will receive a hub two to replace the shocking hub one?

Or is this just going to be available to be new customers only?
shazzbot
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Re: Plusnet Hub Two Router for New Business Customers

That would be amazing!

RealAleMadrid
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Re: Plusnet Hub Two Router for New Business Customers

@Jiffyuk  I think you can be sure that Plusnet will not be dishing out hundreds of thousands of new routers to existing customers. It will be new customers only. 🙄

Baldrick1
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Re: Plusnet Hub Two Router for New Business Customers


@RealAleMadrid wrote:

@Jiffyuk  I think you can be sure that Plusnet will not be dishing out hundreds of thousands of new routers to existing customers. It will be new customers only. 🙄



I could see this coming. I can imagine the deluge of requests once they are released to residential customers.

From my increasingly unreliable memory I think that the way that BT handled it when the Smarthub 6 first came out was by charging existing customers if they wanted the newer hub.

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dvorak
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Re: Plusnet Hub Two Router for New Business Customers

Or a chunky re-contract...
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WolfBaginski
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Re: Plusnet Hub Two Router for New Business Customers

I wouldn't call the Hub One "shocking" but it is getting to be an old piece of hardware. I am currently running one which was flashed to OpenWRT, which makes it a rather different beast. At least one of the suppliers of chipset elements has changed owners a couple of times since the Hub One design was settled.

I did a little digging and the design seems to be from 2013.

The new Hub Two and its BT equivalent has several improvements but the critical one has been reported as a BS6312 port to support digital telephones, ready for when analogue telephone service is retired.

Whatever we use to connect our network to Plusnet, that's a looming change we need to be getting ready for.

martinsturmey
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Re: Plusnet Hub Two Router for New Business Customers

According to the Plusnet website the Hub Two router is now also being supplied to all new residential customers taking a fibre service.

198kHz
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Re: Plusnet Hub Two Router for New Business Customers

...and to existing customers who take out a new FTTC contract, according to the Twit feed.

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viffergb
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Re: Plusnet Hub Two Router for New Business Customers

Any ideas as to how much we [existing FTTC residential customers] will be charged if we wish to upgrade to the 'Plus Two Router', please?