cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Hub Two Router for New Business Customers

martinsturmey
Hooked
Posts: 9
Thanks: 3
Registered: ‎04-08-2007

Plusnet Hub Two Router for New Business Customers

Plusnet have introduced a new Hub Two router which is being supplied to new business customers. It looks like it is a rebadged BT Smart Hub 2. There is a set up guide for it on the Plusnet website:

https://www.plus.net/help/broadband/router-setup-guides/hub-two/

Hopefully it will soon be available to residential customers.

20 REPLIES 20
jab1
Legend
Posts: 16,819
Thanks: 5,343
Fixes: 248
Registered: ‎24-02-2012

Re: Plusnet Hub Two Router for New Business Customers

November for new Business accounts, T.B.A for Residential.

John
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Plusnet Hub Two Router for New Business Customers

^Small correction. We’re shipping the Hub Two for business accounts now and ‘coming soon’ for residential customers, I can’t say when though…

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
shazzbot
Rising Star
Posts: 62
Thanks: 25
Registered: ‎10-04-2019

Re: Plusnet Hub Two Router for New Business Customers

🤤 That's exciting news. Are you going to email us when they're available? 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Plusnet Hub Two Router for New Business Customers

We're unlikely to be able to email everybody but you should see it on our home fibre product webpage Here when it's out.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
shazzbot
Rising Star
Posts: 62
Thanks: 25
Registered: ‎10-04-2019

Re: Plusnet Hub Two Router for New Business Customers

Awesome, thank you

Jiffyuk
Dabbler
Posts: 12
Thanks: 5
Registered: ‎19-12-2020

Re: Plusnet Hub Two Router for New Business Customers

Is someone from plusnet able to confirm whether all customers will receive a hub two to replace the shocking hub one?

Or is this just going to be available to be new customers only?
shazzbot
Rising Star
Posts: 62
Thanks: 25
Registered: ‎10-04-2019

Re: Plusnet Hub Two Router for New Business Customers

That would be amazing!

RealAleMadrid
Aspiring Hero
Posts: 2,713
Thanks: 1,395
Fixes: 59
Registered: ‎07-07-2009

Re: Plusnet Hub Two Router for New Business Customers

@Jiffyuk  I think you can be sure that Plusnet will not be dishing out hundreds of thousands of new routers to existing customers. It will be new customers only. 🙄

Baldrick1
Moderator
Moderator
Posts: 11,625
Thanks: 5,166
Fixes: 415
Registered: ‎30-06-2016

Re: Plusnet Hub Two Router for New Business Customers


@RealAleMadrid wrote:

@Jiffyuk  I think you can be sure that Plusnet will not be dishing out hundreds of thousands of new routers to existing customers. It will be new customers only. 🙄



I could see this coming. I can imagine the deluge of requests once they are released to residential customers.

From my increasingly unreliable memory I think that the way that BT handled it when the Smarthub 6 first came out was by charging existing customers if they wanted the newer hub.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Plusnet Hub Two Router for New Business Customers

Or a chunky re-contract...
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
WolfBaginski
Hooked
Posts: 8
Thanks: 1
Registered: ‎27-09-2014

Re: Plusnet Hub Two Router for New Business Customers

I wouldn't call the Hub One "shocking" but it is getting to be an old piece of hardware. I am currently running one which was flashed to OpenWRT, which makes it a rather different beast. At least one of the suppliers of chipset elements has changed owners a couple of times since the Hub One design was settled.

I did a little digging and the design seems to be from 2013.

The new Hub Two and its BT equivalent has several improvements but the critical one has been reported as a BS6312 port to support digital telephones, ready for when analogue telephone service is retired.

Whatever we use to connect our network to Plusnet, that's a looming change we need to be getting ready for.

martinsturmey
Hooked
Posts: 9
Thanks: 3
Registered: ‎04-08-2007

Re: Plusnet Hub Two Router for New Business Customers

According to the Plusnet website the Hub Two router is now also being supplied to all new residential customers taking a fibre service.

198kHz
Seasoned Hero
Posts: 5,730
Thanks: 2,773
Fixes: 41
Registered: ‎30-07-2008

Re: Plusnet Hub Two Router for New Business Customers

...and to existing customers who take out a new FTTC contract, according to the Twit feed.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
viffergb
Grafter
Posts: 33
Thanks: 10
Registered: ‎05-09-2015

Re: Plusnet Hub Two Router for New Business Customers

Any ideas as to how much we [existing FTTC residential customers] will be charged if we wish to upgrade to the 'Plus Two Router', please?