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Plusnet Hub One died

FIXED
pnacc
Dabbler
Posts: 13
Thanks: 2
Fixes: 1
Registered: ‎07-09-2019

Plusnet Hub One died

My router stopped working, was really hot this morning and would not power on.

I have just renewed my contract; may I get a replacement ASAP please? And if so, would it be possible to collect it so I get it faster than the 3-5 working days for delivery I have seen in other posts?

 

Thanks

3 REPLIES 3
jab1
Legend
Posts: 19,231
Thanks: 6,317
Fixes: 290
Registered: ‎24-02-2012

Re: Plusnet Hub One died

@pnacc If your renewal was in (I think), the past month, ring Customer Options and request a new Hub. You cannot collect - they are posted from a 'no public access' warehouse.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,662
Thanks: 10,274
Fixes: 1,607
Registered: ‎21-04-2017

Re: Plusnet Hub One died

Fix

Hi there,

I'm really sorry to see your router has stopped working.

No need to ring in, I've sent you a Hub Two. With any luck you should receive it tomorrow or Thursday. Smiley

Might take a little longer though depending on how quick the post is in your area. 

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 19,231
Thanks: 6,317
Fixes: 290
Registered: ‎24-02-2012

Re: Plusnet Hub One died

Another quick response - I'm impressed! 😉

John