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Plusnet Hub One - No Firmware update.

FIXED
mikezero
Interested
Posts: 2
Thanks: 1
Fixes: 1
Registered: ‎04-01-2022

Plusnet Hub One - No Firmware update.

Having followed the advice on here re: updating firmware on Hub One - factory reset via pinhole, my router is still reporting 

 

11:47:43, 04 Jan. ( 483.420000) CWMP: session closed due to error: Could not resolve host
11:47:43, 04 Jan. ( 483.380000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
11:47:43, 04 Jan. ( 483.380000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE'

 

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated Unknown

 

My Hub One has been powered on the past 12 months so why would it be on the ceased list?

2 REPLIES 2
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,258
Thanks: 4,031
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Registered: ‎04-04-2007

Re: Plusnet Hub One - No Firmware update.

Did we provide you with the Hub One, or was is aquired via some other means?

Assuming I'm looking at the correct account, then I can't see any record of a Hub One ever being ordered.

Feel free to private message me with your account username and Hub One serial number and I'll see what I can do to help.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

mikezero
Interested
Posts: 2
Thanks: 1
Fixes: 1
Registered: ‎04-01-2022

Re: Plusnet Hub One - No Firmware update.

Fix

PM Sent.  🙂