Plusnet Hub One - No Firmware update.

[mikezero]

Having followed the advice on here re: updating firmware on Hub One - factory reset via pinhole, my router is still reporting 

11:47:43, 04 Jan.	( 483.420000) CWMP: session closed due to error: Could not resolve host
11:47:43, 04 Jan.	( 483.380000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
11:47:43, 04 Jan.	( 483.380000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE'

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated Unknown

My Hub One has been powered on the past 12 months so why would it be on the ceased list?

[bobpullen]

Did we provide you with the Hub One, or was is aquired via some other means?

Assuming I'm looking at the correct account, then I can't see any record of a Hub One ever being ordered.

Feel free to private message me with your account username and Hub One serial number and I'll see what I can do to help.

[mikezero · Accepted solution]

PM Sent.