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Ordering a router

FIXED
Ashleighjane94
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Ordering a router

I’ve arranged for broadband and it says activation is on 23rd however I haven’t received a router. I can’t see anything on my account nor paperwork about one being sent, can someone confirm I’ll definitely receive one? I don’t recall an option to order when arranging the broadband. Hope someone can help! Thanks Smiley
2 REPLIES 2
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,255
Thanks: 4,031
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Registered: ‎04-04-2007

Re: Ordering a router

Fix

The router ships a few days before your service is due to be activated.

Given the date you're going live, I'd expect dispatch from the warehouse tomorrow. Likely you'll receive confirmation of dispatch tomorrow evening or early hours of the morning after.

Let me know if not.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Ashleighjane94
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Re: Ordering a router

Thank you it arrived and is now activated Smiley