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Noisy Router

kenjitaks
Hooked
Posts: 6
Thanks: 1
Registered: ‎30-07-2020

Noisy Router

Hi,

My router has started to make a screeching/buzzing noise that is pretty loud and annoying. I sit on the other side of the room from it and I can still hear it. I've read turning off 5ghz helps but speed is reduced and my speed is already pretty slow so would rather not do that. Is it possible to get a new router please?
Thanks
Edward
6 REPLIES 6
Baldrick1
Seasoned Hero
Posts: 6,486
Thanks: 2,924
Fixes: 190
Registered: ‎30-06-2016

Re: Noisy Router

@kenjitaks 

If you aren't offered a freebie then get a BT Smarthub 6 from an auction site such as Ebay. they are quiet, have better performance than the Hub One and can be picked up for about £20. Setting instrusctions are here:  https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...

kenjitaks
Hooked
Posts: 6
Thanks: 1
Registered: ‎30-07-2020

Re: Noisy Router

Hi. Anyone from plusnet able to help?
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,023
Thanks: 2,667
Fixes: 170
Registered: ‎04-04-2007

Re: Noisy Router

@kenjitaks - I've arranged for a replacement to be sent to you. I can't guarantee it won't be subject to a similar issue to a certain degree though. We've received a few complaints of this nature, however when devices are returned for analysis they've always been deemed to be within manufacturing tolerance 🙄

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

kenjitaks
Hooked
Posts: 6
Thanks: 1
Registered: ‎30-07-2020

Re: Noisy Router

That's great, thank you so much! Hopefully the new one is better than what I have.
kenjitaks
Hooked
Posts: 6
Thanks: 1
Registered: ‎30-07-2020

Re: Noisy Router

Hi.
Thank you for sending the replacement router however it is no better than my first one. Both make a loud hissing noise that is really irritating. If I'd known this was a problem with plusnet routers I wouldn't have signed up. Do you have a different model router without this issue available?
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,023
Thanks: 2,667
Fixes: 170
Registered: ‎04-04-2007

Re: Noisy Router

@kenjitaks I'm afraid we do not have an alternative router that can be sent.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵