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Noisy One Hub ... but with a twist

Hyperjase
Browser
Posts: 2
Thanks: 1
Registered: ‎11-04-2018

Noisy One Hub ... but with a twist

I’m one of the many now reporting a noisy router but after some investigation I’ve found an issue which almost renders it useless.

Quite a few devices run only on 2.4ghz and have been noticing a lot of drop outs, Xbox Live disconnects etc. So tonight I did a continuous ping test to the BBC website. My results are as follows:

On 5ghz:
919 pings, lost 8

On 2.4ghz:
348 pings, lost 102

Not a good score. But oddly this gets worse when this static noise is occurring. When the router is quiet it’s fairly stable.

But I’d say it’s goosed.
2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: Noisy One Hub ... but with a twist

Welcome to the community forums @Hyperjase

I'm sorry to hear you're experiencing problems with your router.

I'm sending you a replacement out which you should receive within a few days.

A returns bag with a free-post label for the defective one will arrive separately.

Hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Hyperjase
Browser
Posts: 2
Thanks: 1
Registered: ‎11-04-2018

Re: Noisy One Hub ... but with a twist

Thanks I’ll feedback on arrival of the replacement unit.