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Noisy One Hub ... but with a twist

Hyperjase
Newbie
Posts: 2
Thanks: 1
Registered: 2 weeks ago

Noisy One Hub ... but with a twist

I’m one of the many now reporting a noisy router but after some investigation I’ve found an issue which almost renders it useless.

Quite a few devices run only on 2.4ghz and have been noticing a lot of drop outs, Xbox Live disconnects etc. So tonight I did a continuous ping test to the BBC website. My results are as follows:

On 5ghz:
919 pings, lost 8

On 2.4ghz:
348 pings, lost 102

Not a good score. But oddly this gets worse when this static noise is occurring. When the router is quiet it’s fairly stable.

But I’d say it’s goosed.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,343
Thanks: 1,723
Fixes: 325
Registered: 21-04-2017

Re: Noisy One Hub ... but with a twist

Welcome to the community forums @Hyperjase

I'm sorry to hear you're experiencing problems with your router.

I'm sending you a replacement out which you should receive within a few days.

A returns bag with a free-post label for the defective one will arrive separately.

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Hyperjase
Newbie
Posts: 2
Thanks: 1
Registered: 2 weeks ago

Re: Noisy One Hub ... but with a twist

Thanks I’ll feedback on arrival of the replacement unit.