New Router required
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- Re: New Router required
11-07-2020 1:25 PM
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Hi guys,
I have been with PlusNet for 7 or 8 years now and never had a problem until now.
My router is quite old and I would like to have a new one. Questions on the 'Help Assistant' go unanswered. So, how do I go about getting a new, more modern, PlusNet router?
York.
Fixed! Go to the fix.
Re: New Router required
11-07-2020 1:42 PM
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You can only get a 'free' new PN router if you ask at re-contract time, but a better option suggested by many who know more about this subject than me, is to obtain a BT HH6 hub from eBay.
Suggestions and set up for this equipment is on the My Router' board.
Re: New Router required
11-07-2020 3:07 PM
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If you have a Hub One that works then stick with it unless you want better performance on a budget in which case get a Smarthub 6.
Some of the newer hubs are noisy. There are also people with wireless problems which is being blamed on firmware. However a question I asked many moons ago whether this is related to the firmware having a compatibility problem with the components in the more recent versions has never been definitively answsered.
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Re: New Router required
11-07-2020 3:19 PM
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@Baldrick1 Seven/eight years old Hub One? Have they been going that long? If so, I apologise, but as I won't allow that - or the Hub0 - anywhere near MY network, I don't really follow its' development.
Re: New Router required
11-07-2020 3:21 PM
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Oops sorry, I should have mentioned that I have just recontracted for a further 2 years but a new router was not mentioned.
York.
11-07-2020 3:29 PM
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When did this re-contract happen @NedLudd ? If it was in (I think) the last six months, ring 'em and ask. They don't offer new ones by default these days.
Re: New Router required
11-07-2020 3:30 PM
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Re: New Router required
11-07-2020 3:32 PM
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Nearly cross-posted @Browni , but thanks for the time-limit reminder.
Re: New Router required
11-07-2020 3:35 PM
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I recontracted just over a week ago!
I'll give them a ring on Monday and see what happens.
Thanks for all your help peeps!
York.
Re: New Router required
11-07-2020 3:36 PM - edited 11-07-2020 3:39 PM
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Re: New Router required
11-07-2020 4:15 PM
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@jab1 wrote:
@Baldrick1 Seven/eight years old Hub One? Have they been going that long? If so, I apologise, but as I won't allow that - or the Hub0 - anywhere near MY network, I don't really follow its' development.
The HH 5A was released by BT in 2013. I'm not sure when it was considered obsolete enough to be dumped onto Plusnet but looking back I think that I took up fibre in 2015 and was given an ECI modem (we have a Huawei cabinet despite the installation technician claiming that it was an ECI one) and a Hub Zero, so it must have been after that. This combination did not last long!
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Re: New Router required
11-07-2020 4:19 PM
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Re: New Router required
11-07-2020 4:26 PM - edited 11-07-2020 4:27 PM
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@Baldrick1 Told you I didn't follow the life-cycle of that (ahem) new improved replacement for the TG582N 😉
I'm still using my second TG (that PN sent in error) - when that starts causing problems, Ill go looking for something that will still allow some monitoring, so probably not the HH6 as it isn't supported on RouterStats.
@Browni Thats what my current gear was supposed to be.😁
Re: New Router required
11-07-2020 4:47 PM
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Just called in and a new router is on its way for the price of postage!
York.
Re: New Router required
11-07-2020 4:49 PM
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Nice one, Geoff!.🖕
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