New Router required

[#1]

Hi guys,

I have been with PlusNet for 7 or 8 years now and never had a problem until now.

My router is quite old and I would like to have a new one. Questions on the 'Help Assistant' go unanswered. So, how do I go about getting a new, more modern, PlusNet router?

[#2]

You can only get a 'free' new PN router if you ask at re-contract time, but a better option suggested by many who know more about this subject than me, is to obtain a BT HH6 hub from eBay.

Suggestions and set up for this equipment is on the My Router' board.

[#3]

@NedLudd 

If you have a Hub One that works then stick with it unless you want better performance on a budget in which case get a Smarthub 6.

Some of the newer hubs are noisy. There are also people with wireless problems which is being blamed on firmware. However a question I asked many moons ago whether this is related to the firmware having a compatibility problem with the components in the more recent versions has never been definitively answsered.

[#4]

@Baldrick1 Seven/eight years old Hub One? Have they been going that long? If so, I apologise, but as I won't allow that - or the Hub0 - anywhere near MY network, I don't really follow its' development.

[#5]

Oops sorry, I should have mentioned that I have just recontracted for a further 2 years but a new router was not mentioned.

[#6 · Accepted solution]

When did this re-contract happen @NedLudd ? If it was in (I think) the last six months, ring 'em and ask. They don't offer new ones by default these days.

[#7]

If you have re-contracted within the last three months they'll still give you one but may ask for the p&p costs.

[#8]

Nearly cross-posted @Browni , but thanks for the time-limit reminder.

[#9]

I recontracted just over a week ago!

I'll give them a ring on Monday and see what happens.

Thanks for all your help peeps!

[#10]

You type faster than me @jab1  😁

I'm pretty sure it's 3 months but on a 2 year contract they could offer one as a good will gesture.

eta Aaargh! Now @NedLudd is typing fast than me!

[#11]

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@jab1 wrote:

@Baldrick1 Seven/eight years old Hub One? Have they been going that long? If so, I apologise, but as I won't allow that - or the Hub0 - anywhere near MY network, I don't really follow its' development.

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The HH 5A was released by BT in 2013. I'm not sure when it was considered obsolete enough to be dumped onto Plusnet but looking back I think that I took up fibre in 2015 and was given an ECI modem (we have a Huawei cabinet despite the installation technician claiming that it was an ECI one) and a Hub Zero, so it must have been after that. This combination did not last long!

[#12]

When I joined early 2016 I was supplied with a Hub One.

[#13]

@Baldrick1 Told you I didn't follow the life-cycle of that (ahem) new improved replacement for the TG582N 😉

I'm still using my second TG (that PN sent in error) - when that starts causing problems, Ill go looking for something that will still allow some monitoring, so probably not the HH6 as it isn't supported on RouterStats.

@Browni  Thats what my current gear was supposed to be.😁

[#14]

Just called in and a new router is on its way for the price of postage!

[#15]

Nice one, Geoff!.🖕