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My Hub One Router Firmware (also) Needs Updating

BusterRaid
Dabbler
Posts: 21
Thanks: 1
Registered: ‎06-05-2016

My Hub One Router Firmware (also) Needs Updating

Hi!

 

Similar to this thread:

 

https://community.plus.net/t5/My-Router/My-Hub-One-Router-Firmware-Needs-Updating/td-p/1868096

 

We have a Plusnet Hub One router that reports:

 

Plusnet Hub One | Software version 4.7.5.1.83.8.217.1.1 | Last updated Unknown

 

As suggested in the above thread and in the thread:

 

https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363

 

… it seems the device cannot be upgraded remotely.

 

How can we update the firmware?

 

Thank you.

3 REPLIES 3
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: My Hub One Router Firmware (also) Needs Updating

@BusterRaid In two words - you can't. Has it been out of use for a long time?

John
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,906
Thanks: 5,014
Fixes: 316
Registered: ‎04-04-2007

Re: My Hub One Router Firmware (also) Needs Updating

@jab1 is right - there's no way for us to upgrade the hub.

Keep an eye on your emails 😉

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

BusterRaid
Dabbler
Posts: 21
Thanks: 1
Registered: ‎06-05-2016

Re: My Hub One Router Firmware (also) Needs Updating

@jab1 - Yes, it was offline for a long time - It also had a strange incident whereby when it was reset it connected with another users account(!). Plusnet sorted that quickly but I think it might have dropped off the update list or some such. I have mostly used a Draytek since then, though.

 

@bobpullen - Thanks Bob! An email has, indeed, arrived!