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Multicast

bevalam
Newbie
Posts: 2
Registered: ‎05-07-2018

Multicast

So got up and running today after moving from Virgin 200mb service, not voluntarily I might add but due to moving to a non virgin enabled area! Anyway plugged in my Amazon Firestick, tried to use my remote control app and it can't find the stick for me to be able to connect it to the wifi. A bit of Googling and forum searching suggest the problem is multicast support? I've had a little look in the router settings but can't see anywhere to check/change. So does the hub one support multicast? Or do I have to spend £20 on a new proper remote?! Many Thanks in advance if you can help in layman's terms!
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,168
Thanks: 2,876
Fixes: 457
Registered: ‎21-04-2017

Re: Multicast

Hi there and welcome to our community forums.

The Hub One does support multicast.

Can you try the steps Here letting us know how you get on?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bevalam
Newbie
Posts: 2
Registered: ‎05-07-2018

Re: Multicast

Hi, thank you for your reply! I tried those steps but it made no difference to the Amazon remote app recognising the firestick, the only thing it changed was my Galaxy s7 Edge then connected to 2.4 instead of 5GHz.