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Modem Update

neilru
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Modem Update

I put in a request through a support agent on chat, last week, to get an update pushed to my hub one router - but nothing has changed.

 

Its still Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 17/03/18

 

Is there is a new firmware? where can i find it?

7 REPLIES 7
MJN
Aspiring Pro
Posts: 1,151
Thanks: 66
Fixes: 3
Registered: ‎26-08-2010

Re: Modem Update

For what it's worth I've just received a new Hub One and it came installed with version 4.7.5.1.83.8.263 so a more recent number but the significance of that I don't know!

Plusnet Help Team
Plusnet Help Team
Posts: 1,006
Thanks: 168
Fixes: 33
Registered: ‎07-12-2017

Re: Modem Update

Hi @neilru, can you reply to the ticket I've created here with the requested routers details. If you let us know on here once you've added a reply on the ticket we'll add the details to the account and if you then factory reset the router it should push through an update.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
neilru
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Re: Modem Update

thanks replied to the ticket

Plusnet Help Team
Plusnet Help Team
Posts: 13,878
Thanks: 4,299
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Registered: ‎21-04-2017

Re: Modem Update

Thanks for confirming the detail @neilru 

I've re-added your router into the hardware management system, could you carry out a factory reset by pushing a paperclip into the reset pinhole at the back for 20 seconds? You should then see the firmware update within a couple of days.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
neilru
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Re: Modem Update

thanks, i performed the reset, still awaiting the update to come through

Moderator
Moderator
Posts: 20,997
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Registered: ‎11-01-2008

Re: Modem Update


Moderators Note


This topic has been moved from Fibre to My Router

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 13,878
Thanks: 4,299
Fixes: 690
Registered: ‎21-04-2017

Re: Modem Update

Thanks for the update, let us know how it goes over the next couple of days

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team