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Missing routers on Fibre Extra upgrades..

wig
Newbie
Posts: 1
Thanks: 1
Registered: ‎04-02-2022

Missing routers on Fibre Extra upgrades..

Seems to be a fair few threads on this but afraid I am none the wiser. .. the £6.99 postage fee was magic'd away from my account back in December - I think the upgrade went through last month officially but seems impossible to work out when the new router should arrive.   order tracker tells me it has been 'dispatched' for quite a while now but not received and no updates on the account?  Any advice or update much appreciated.

2 REPLIES 2
northender
Dabbler
Posts: 16
Thanks: 8
Registered: ‎30-07-2007

Re: Missing routers on Fibre Extra upgrades..

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Missing routers on Fibre Extra upgrades..

@wig - sorry about that. Should be with you early next week (likely Tuesday).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵