Hi @Opal
If you follow the steps below it should force the Hub One to update its firmware.
1). Turn off the router using the power button on the back of the router.
2). Insert a pin (or similar) into the reset hole that is next to the power button whilst the router is turned off.
3). Turn on the router keeping the pin in the hole.
4). Keep the pin in the hole for ten seconds and then release.
5). Allow the router to reset.
Let us now how you get on.
Best wishes,
Dave
