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Hub one reboots with watchdog message

Quezacotl14
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-09-2021

Hub one reboots with watchdog message

Hi,

I've had a Hub One for the last two years which has worked perfectly but over the last few months it has started occasionally rebooting by itself during use, usually once a day but sometimes a couple times in a row.

The event log shows "0x3" watchdog resets - while troubleshooting I found some other threads with the same thing (This one recently and an older one ) that turned out to be faulty routers, is there anything I can do to fix this or can it only be fixed with a new router?

I've pasted the router boot logs for the last couple of days, any help appreciated:

 

13:56:06, 22 Sep.( 30.860000) System up, firmware version: 4.7.5.1.83.8.263
13:55:53, 22 Sep.( 17.920000) System start
13:55:53, 22 Sep.( 17.920000) Boot reason: watchdog reset (cause: 0x3)
14:50:26, 21 Sep.( 31.460000) System up, firmware version: 4.7.5.1.83.8.263
14:50:12, 21 Sep.( 18.050000) System start
14:50:12, 21 Sep.( 18.050000) Boot reason: watchdog reset (cause: 0x3)
08:58:26, 21 Sep.( 30.600000) System up, firmware version: 4.7.5.1.83.8.263
08:58:13, 21 Sep.( 18.350000) System start
08:58:13, 21 Sep.( 18.350000) Boot reason: watchdog reset (cause: 0x3)
17:44:28, 20 Sep.( 30.050000) System up, firmware version: 4.7.5.1.83.8.263
17:44:16, 20 Sep.( 17.920000) System start
17:44:16, 20 Sep.( 17.920000) Boot reason: watchdog reset (cause: 0x3)

 

 

5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Hub one reboots with watchdog message

Thanks for your post @Quezacotl14 and welcome to our Community Forums.

I'd recommend doing a factory reset of the router by pushing a paperclip into the pin hole at the back for 20 seconds.

If you're still getting the watchdog message, I agree it'd suggest the router's given up. 

Let us know and we'll arrange for a replacement to be sent. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Quezacotl14
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-09-2021

Re: Hub one reboots with watchdog message

Thanks @Gandalf I've just done a factory reset and come back up again, fingers crossed that fixes it but I'll let it stew for a couple of days and see how we go

 

Cheers 🙂

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Hub one reboots with watchdog message

Sounds like a plan, let us know how it goes Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Quezacotl14
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-09-2021

Re: Hub one reboots with watchdog message

Update, unfortunately the factory reset hasn't fixed things, I'm still getting the same periodic reboots see below. Is there any chance of a replacement hub if it is a hardware issue? 

 

20:04:48, 28 Sep. ( 30.580000) System up, firmware version: 4.7.5.1.83.8.263
20:04:35, 28 Sep. ( 17.490000) System start
20:04:35, 28 Sep. ( 17.490000) Boot reason: watchdog reset (cause: 0x3)
06:29:50, 28 Sep. ( 29.380000) System up, firmware version: 4.7.5.1.83.8.263
06:29:38, 28 Sep. ( 17.260000) System start
06:29:38, 28 Sep. ( 17.260000) Boot reason: watchdog reset (cause: 0x3)
03:52:56, 28 Sep. ( 30.540000) System up, firmware version: 4.7.5.1.83.8.263
03:52:43, 28 Sep. ( 17.590000) System start
03:52:43, 28 Sep. ( 17.590000) Boot reason: watchdog reset (cause: 0x3)
14:49:00, 27 Sep. ( 30.240000) System up, firmware version: 4.7.5.1.83.8.263
14:48:47, 27 Sep. ( 17.340000) System start
14:48:47, 27 Sep. ( 17.340000) Boot reason: watchdog reset (cause: 0x3)
14:33:55, 27 Sep. ( 29.870000) System up, firmware version: 4.7.5.1.83.8.263
14:33:42, 27 Sep. ( 17.410000) System start
14:33:42, 27 Sep. ( 17.410000) Boot reason: watchdog reset (cause: 0x3)
08:52:19, 27 Sep. ( 29.890000) System up, firmware version: 4.7.5.1.83.8.263
08:52:06, 27 Sep. ( 17.560000) System start
08:52:06, 27 Sep. ( 17.560000) Boot reason: watchdog reset (cause: 0x3)
14:50:32, 26 Sep. ( 30.500000) System up, firmware version: 4.7.5.1.83.8.263
14:50:19, 26 Sep. ( 17.330000) System start
14:50:19, 26 Sep. ( 17.330000) Boot reason: watchdog reset (cause: 0x3)
19:17:00, 24 Sep. ( 30.520000) System up, firmware version: 4.7.5.1.83.8.263
19:16:47, 24 Sep. ( 17.340000) System start
19:16:47, 24 Sep. ( 17.340000) Boot reason: watchdog reset (cause: 0x3)
11:51:04, 24 Sep. ( 30.340000) System up, firmware version: 4.7.5.1.83.8.263
11:50:51, 24 Sep. ( 17.170000) System start
11:50:51, 24 Sep. ( 17.170000) Boot reason: watchdog reset (cause: 0x3)
09:38:00, 24 Sep. ( 30.500000) System up, firmware version: 4.7.5.1.83.8.263
09:37:47, 24 Sep. ( 17.260000) System start
09:37:47, 24 Sep. ( 17.250000) Boot reason: watchdog reset (cause: 0x3)
14:49:22, 23 Sep. ( 30.610000) System up, firmware version: 4.7.5.1.83.8.263
14:49:09, 23 Sep. ( 17.560000) System start
14:49:09, 23 Sep. ( 17.560000) Boot reason: watchdog reset (cause: 0x3)
12:56:40, 23 Sep. ( 32.340000) System up, firmware version: 4.7.5.1.83.8.263
12:56:24, 23 Sep. ( 16.460000) System start
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Hub one reboots with watchdog message

Hello @Quezacotl14

Thanks a lot for sending the logs the logs through. To be honest this is the first time I've come across watchdog reset issues, though I've been iun touch with a few colleagues and have been advised that this is a WIFI PCI issue with the router, and it needs replacing.

I've just ordered a new Plusnet Hub One to be sent out to you, it'll be arriving within 3-5 working days, and all associated fees have been waived.

 Adam
 Plusnet Help Team - Leeds