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Hub One router firmware - how to update

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ash73
Dabbler
Posts: 18
Registered: ‎01-01-2017

Hub One router firmware - how to update

Hi, returned to using my Hub One router and after a couple of weeks online it still hasn't updated its firmware:

 

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 27/03/19

 

Anyone know how to prompt Plusnet to update it?

10 REPLIES 10
jab1
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Re: Hub One router firmware - how to update

@ash73 How long has it been off-line? If it is a while, it could have dropped off the platform.

John
ash73
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Posts: 18
Registered: ‎01-01-2017

Re: Hub One router firmware - how to update

Probably a couple of years - is there any way to get it back on the update list?

jab1
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Re: Hub One router firmware - how to update

It MAY be possible - you will have to wait until @bobpullen spots this topic.

John
bobpullen
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Re: Hub One router firmware - how to update

Fix

@ash73 - assuming the serial number of your hub ends '143', then I have reprovisioned it at this side.

Try a factory reset by inserting something into the pinhole at the rear of the device until the status light flashes green.

Allow 5 mins or so for it to re-configure itself when it comes back up and you should then find the latest firmware is pushed within a day or two. 

If your serial number differs, then drop me a private message to advise what it is and I'll take it from there.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

ash73
Dabbler
Posts: 18
Registered: ‎01-01-2017

Re: Hub One router firmware - how to update

Great, many thanks! I've reset and will keep an eye on it.

 

What's the latest firmware version?

jab1
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Re: Hub One router firmware - how to update

Hub 1: 4.7.5.1.83.8.289.1.3

John
dvorak
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Re: Hub One router firmware - how to update


Moderators Note


This topic has been moved from Broadband to My Router 

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If it fixed it click 'This fixed my problem'
ash73
Dabbler
Posts: 18
Registered: ‎01-01-2017

Re: Hub One router firmware - how to update

Many thanks. One brief follow up question, the firmware updated but when I re-applied my saved settings the last updated date reverted back to 2019, so now it says:

jab1
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Registered: ‎24-02-2012

Re: Hub One router firmware - how to update

That is strange, @ash73 , but you have the latest firmware anyway. I'll let Bob comment further, if he feels the need.

John
Dan_the_Van
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Re: Hub One router firmware - how to update

@ash73 

One brief follow up question, the firmware updated but when I re-applied my saved settings the last updated date reverted back to 2019,

Depending on what is backed up it may not be recommended to restore the backup from a previous version as changes introduced with the latest firmware may not be compatible with the previous version of firmware.

I would see how the Hub One operates and if you notice any odd behaviour I would perform a factory reset and re enter your required settings.