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Hub 2 smarthome problems

SuzeyQ
Newbie
Posts: 2
Registered: ‎12-06-2023

Hub 2 smarthome problems

‎12-06-2023 3:35 PM

Hi,

I just got the Hub 2 and because it won't let me split bandwidths, I am really struggling to connect my smart home to it. I have Long Covid and I am reliant on using my smart home. I'm very grateful for advice.

Thanks in advance,

Suzey

PS Due to LC, I now have brain damage so I'm grateful for your patience.

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MisterW
Superuser
Superuser
Posts: 16,331
Thanks: 6,263
Fixes: 448
Registered: ‎30-07-2007

Re: Hub 2 smarthome problems

‎12-06-2023 4:18 PM

Login to the Hub and temporarily disable the 5ghz wireless. Your Smarthome should then connect. Once connected , you should be able to reenable 5ghz and the Smarthome will stay connected.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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SuzeyQ
Newbie
Posts: 2
Registered: ‎12-06-2023

Re: Hub 2 smarthome problems

‎12-06-2023 6:23 PM

Wow, thank you so much, MisterW! I had genuinely given up hope and reinstalled the old router. Will fix the new one tomorrow, thank you!

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MisterW
Superuser
Superuser
Posts: 16,331
Thanks: 6,263
Fixes: 448
Registered: ‎30-07-2007

Re: Hub 2 smarthome problems

‎12-06-2023 6:32 PM - edited ‎12-06-2023 6:32 PM

If the old router works and you're happy with it , then leave it in. Just keep the new one as a spare just in case.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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