Help with my netgear R8000 nighthawk router
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- Re: Help with my netgear R8000 nighthawk router
10-05-2020 9:17 PM
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Hi, I am very new to plusnet (1 MONTH) and I have been experiencing issues with speeds and poor connections, mainly due to 2 PS4, Xbox1, various phones, tablets and smart TV's all fighting for connection. After reading several articles I have purchased the above R8000 but I can not get an internet signal. I have followed the instructions verbatim to no avail. I am sure it will be something simple, however I am beaten and frustrated. Any help would be appreciated.
Fixed! Go to the fix.
Re: Help with my netgear R8000 nighthawk router
10-05-2020 9:48 PM - edited 10-05-2020 9:50 PM
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@Martyn1978 Welcome to the forum.
The Netgear R8000 is a router, you need a combined moden/router.
You need to either get a separate modem or configure is as an access point and connect it to the Plusnet hub. If you do this switch off the Hub One wireless.
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Re: Help with my netgear R8000 nighthawk router
10-05-2020 10:12 PM
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Hi, thank you for the advice. I don't really want to purchase something else. How would I configure it as an access point? I have it connected to the plusnet hub through the yellow ethernet connection. Is it as simple as just turning the wifi off and hey presto?
Re: Help with my netgear R8000 nighthawk router
11-05-2020 10:23 AM
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This should help you: https://kb.netgear.com/24104/How-do-I-change-my-Nighthawk-router-to-AP-mode-after-I-ve-already-run-s...
Apart from switching off the wireless in the advanced wireless settings no other changes are required to the Plusnet hub.
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Re: Help with my netgear R8000 nighthawk router
11-05-2020 7:35 PM
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Many thanks. I shall give it a go tonight. Fingers crossed!
11-05-2020 9:45 PM
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Mr Baldrick1. You are a God amongst men. All up and running. Thank you sir.
Re: Help with my netgear R8000 nighthawk router
12-05-2020 8:27 AM
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Surely then @Martyn1978 that the Fix should go to @Baldrick1 if it were his efforts that resolved this for you.
Re: Help with my netgear R8000 nighthawk router
28-07-2020 3:37 PM
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When I switch off the WiFi on the one hub and the follow the setup on the app, it will not find the internet on the router. The symbol is red. How can I get the internet connected and then set router to AP?
i have ordered a HG612 3b to get around all this but it will not be here for day. Is that simply disconnect to one hub and connect the HG612 and then connect to router?
any help please not very technical when it comes to things like this.
Re: Help with my netgear R8000 nighthawk router
28-07-2020 4:14 PM
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@sarge1972 Welcome to the forum. 🙂
You've tacked onto an old thread, which is labelled as 'fixed', about a different type of router.
For better visibility it would be advisable to start your own topic on this board.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Help with my netgear R8000 nighthawk router
28-07-2020 8:45 PM
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Replied over here.
Bob Pullen
Plusnet Product Team
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