Openreach wanting to cut our copper phone line

[#1]

Hi. I am struggling with dealing with Openreach and our full fibre install. We have a blocked duct and all they want to do is cut our working copper phone line to use it to TRY to pull our fibre through. My wife is registered disabled and needs the broadband to be able to work so I cannot accept this risk as it could leave us with no broadband for days and even weeks. I need somebody to manage Openreach with this connection but calls to Plusnet customer services don't seem to be working enough. I am beginning to think about cancelling the whole connection and move to Plusnet as I see no other safe route

[#2]

You must have a work mobile / hotspot as a Plan B for the using the internet for WFH.

What is Openreach plan in the event it is not possible to use the phone line to pull a fibre connection into the blocked duct ?

[#3]

This gives much aggro but moving to another ISP won't help -- all are beholden to Openreach, and we peasants are not allowed to speak direct to OR. I suggest you use your wife's vulnerable person status and phone PN again. The copper network is due for closure in near future so you will have to have new arrangements in place.

As others suggest you should have mobile backup ready, perhaps your wife's employer will fund a modem for her BB use.? Be prepared for further delays if the duct needs excavation to clear it. You never know what's down there until you dig -- speaking as an expert digger driver who can find the water main with his first bucket or two 🙄

[#4]

If you depend on the Internet connection for working at home, personally I would order the full fibre as an ADDITIONAL service and (for a while at least) keep both going. You could then cancel the copper connection at a later stage.

This may be tricky to do and may involve cancelling the current Plusnet order (and may require an order on a supplier who can cope with the concept of an additional connection instead of Plusnet) but would probably be safer.

If any mobile network has decent coverage where you are, I would also go down the mobile hotspot route as well.