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File type not supported USB HArd Drive

rpbysouth
Newbie
Posts: 3
Registered: ‎04-09-2020

File type not supported USB HArd Drive

I have searched the forum and see others have had a similar issue but not found a solution so thought I'd ask again

I have connected an externally powered 2TB WD Green hard drive to my Plusnet One Hub USB port. The Web route settings show the drive but states that the File Type is Not supported. The drive is formatted to NTFS and is fine with my Window 10 laptop.

Any ideas on how to resolve this.

Thanks

Richard

6 REPLIES 6
wakeman
Aspiring Pro
Posts: 258
Thanks: 58
Fixes: 3
Registered: ‎20-04-2020

Re: File type not supported USB HArd Drive

@rpbysouth 

Welcome to the forum.

At a wild guess it wants the hard drive formatted to Fat32 rather then NTFS (Fat32 can be read by Windows without issue).

But just noticed you say its a 2TB drive so maybe not, could be a restriction in the Hub firmware, never tried on mine.

Sorry can't help further.

MisterW
Superuser
Superuser
Posts: 10,592
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Registered: ‎30-07-2007

Re: File type not supported USB HArd Drive9

Its not that wild a guess! NTFS is not supported, the drive needs to be formatted FAT32

2Tb might also be a problem...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rpbysouth
Newbie
Posts: 3
Registered: ‎04-09-2020

Re: File type not supported USB HArd Drive9

That's weird, another post had response the NTFS was fine. FAT32 would be useless really
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: File type not supported USB HArd Drive9

@rpbysouth 

I looked at using the USB port on BT hubs. They need use of the SMB1 protocol which is not generally used these days because of security concerns. In Win 10 you need to enable it to get it to work as from memory the default is SMB2.

In the end I decided to do the job properly and bought a small 2 bay NAS unit without any disks and put my spare drives in there. It works a treat. 

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rpbysouth
Newbie
Posts: 3
Registered: ‎04-09-2020

Re: File type not supported USB HArd Drive9

Thanks. I did try formatting to exfat but that didn't help
I've now ordered a 2 bay Synology NAS👍
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: File type not supported USB HArd Drive9

@rpbysouth 

Me too. I got a 220j.

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