Do I need to return my Hub 2 ?

[#1]

On 3rd March 2022 when I joined Plusnet they gave me a Hub 2 router.

This year because they no longer support telephone lines, I was moved by them over to EE on June 3rd.

I would have happily remaineded with them, if they still did landline support.

I understand that since 1st February 2024 they have changed their terms and conditions re. whether your router needs to be returned or not when you leave Plusnet.

I am confused !

Do I need to return it, or will I get a penalty for not returning it, even though they changed my contract (effectively breaking it.

Any help gratefully received.

[#2]

@Graculus51 I don't think you would be subject to the penalty, given when you got the Hub2, but as it is now not needed, as it doesn't work on EE, you can return it FOC. See: https://www.plus.net/help/broadband/returns/

[#3]

*Joined us after 1 Feb 2024?
Don’t forget, our routers are provided on a loan basis, so it’s really important they’re returned to us when no longer needed.Just a gentle reminder, if you don’t return our router, you’ll be charged a £50 fee.

It all depends what they mean by "joined"?

After my initial contract ended I renewed with Plusnet on 1/9/23, and again on 4/8/25.

Are you deemed by Plusnet to have "joined" again every time you renew your contract ?

[#4]

In that situation, @Graculus51 , yes, as you entered into new contracts. Just use the supplied link to return it.

[#5]

That is illogical, when you join the AA or RAC or National Trust for example, you are not deemed to have joined again when you renew your membership annually.

You cannot contact Plusnet any way other than by phone.

The chat isn't there and they have no contact email address.

I am in hospital at the moment so can't easily send it back or contact them by phone.

[#6]

Different organisations have different ways of working/different contracts. 

I have no idea how long you are likely to be in hospital, but I suggest you return it at your earliest convenience. If you do get an invoice for it, post back here for further suggestions. 

[#7]

@Graculus51 

"Just a gentle reminder, if you signed up after 1 Feb 2024 and you don’t return our router, you’ll be charged a £50 fee."

I would say it's down to when you first signed up and were issued  a Hub Two rather than when you last renewed, as everyone would have renewed at some point.

Maybe wait to see if you receive a return request before worrying about it.

I received my Hub two in 2021, I do not expect to return it.